Failed to install SAVXP: The MSI has failed

I would suggest for any of these computers try running:

sc query savonaccess

that should return that the driver service is running.

As for the install errors for SAVXP, can you zip and attach a MSI and custom action log from \windows\temp\?

Regards,

Jak

Hello Jak,

We are running in serious issue now. This is happening every week now and then some of the machines are getting fixed after reboot but some are not. Is there a way that I can restart any service or remote action for about 14xx machines to avoid requesting them to reboot their machines.

I've already escalated this case to Sophos but no luck every time they ask to provide process monitor and SDU. Their findings are "Permission" issue, whereas I've checked the permissions are correct as they asked to check in Reg.

Can anyone help in this issue ?

Thanks

Regards

Faisal Raza

Hello Jak,

We are running in serious issue now. This is happening every week now and then some of the machines are getting fixed after reboot but some are not. Is there a way that I can restart any service or remote action for about 14xx machines to avoid requesting them to reboot their machines.

I've already escalated this case to Sophos but no luck every time they ask to provide process monitor and SDU. Their findings are "Permission" issue, whereas I've checked the permissions are correct as they asked to check in Reg.

Can anyone help in this issue ?

Thanks

Regards

Faisal Raza