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Sophos Enterprise Console Failed to install SAVXP: The MSI has failed

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Failed to install SAVXP: The MSI has failed

KAR AAR over 6 years ago

Dear All,

Having this issue with more than 70% machines out of 2000.

Failed to install SAVXP: The MSI has failed

Failed to connect to the on-access driver (0x80070005).

Regards

Faisal

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+1 jak over 6 years ago

I would suggest for any of these computers try running:

sc query savonaccess

that should return that the driver service is running.

As for the install errors for SAVXP, can you zip and attach a MSI and custom action log from \windows\temp\?

Regards,

Jak
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0 KAR AAR over 6 years ago in reply to jak

Dear Jak,

Thanks for your kind reply. I will send you a complete Sophos logs compressed file. May I have your personal email in private message plz?

Thanks

Regards
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0 KAR AAR over 6 years ago in reply to jak

Dear Jak,

Thanks for your kind reply. I will send you a complete Sophos logs compressed file. May I have your personal email in private message plz?

Thanks

Regards
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0 KAR AAR over 6 years ago in reply to KAR AAR

Can I sort machines which are stating as "Not Connected" and move them in a different Group. Or a custom Filter to set for required category to display.

This will ease up my life to fix the connected machines one by one.

Thanks

Regards
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