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Sophos Enterprise Console shows a very old "Last Updated" date.

Aravindh A

We are using Endpoint Protection Advanced License for downloading latest definitions for Linux. These definitions are used by our Email Server to counter any malware in ongoing mail traffic. We can see latest ide files in \\Server-Hostname\SophosUpdate\CIDs\S000\savlinux\savi\sav .However, Enterprise Console shows a very old Last Updated Date. What may be the reason?

 

 



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    Hello Aravindh A,

    please check the SUMTrace logs - they should have the details of the error. Do you have pther subscriptions besides Recommended?

    Christian

  • 0 in reply to QC

    Hello Christian, 

       Thanks for your response. However I checked SUM Trace logs and could not find anything significant. I found only one thing doubtful which is given below:

     

    Cmd-ALL << [E4022][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA][sec][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][7D48A012-0C64-4F21-BA27-A9CEDF442749][Couldn't create directory C:/ProgramData/Sophos/Sophos Endpoint Management/4.5/Updates/Secure] SDF Deployment operation failed when decoding payload '7D48A012-0C64-4F21-BA27-A9CEDF442749'. Details: Couldn't create directory C:/ProgramData/Sophos/Sophos Endpoint Management/4.5/Updates/Secure

     

    May this be an issue? Kindly help. 

     

     

      

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  • 0 in reply to QC

    Hello Christian, 

       Thanks for your response. However I checked SUM Trace logs and could not find anything significant. I found only one thing doubtful which is given below:

     

    Cmd-ALL << [E4022][C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA][sec][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][7D48A012-0C64-4F21-BA27-A9CEDF442749][Couldn't create directory C:/ProgramData/Sophos/Sophos Endpoint Management/4.5/Updates/Secure] SDF Deployment operation failed when decoding payload '7D48A012-0C64-4F21-BA27-A9CEDF442749'. Details: Couldn't create directory C:/ProgramData/Sophos/Sophos Endpoint Management/4.5/Updates/Secure

     

    May this be an issue? Kindly help. 

     

     

      

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