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Can't update manager after update enterprise console 5.4.1

Any help me, problem update manager in enterprise console 5.4.1

This below logviewer :

10/6/2016 3:43:16 PM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

10/6/2016 3:43:16 PM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:16 PM Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Sophos Anti-Virus for Linux (on-access) version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:15 PM Error Version information for product 'Sophos Anti-Virus for Linux (on-access)' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:15 PM Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:43:14 PM Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherSupplements-2016-10-06T08-43-03-31', as the last synchronization of that product failed.
10/6/2016 3:43:14 PM Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Product release 'Sophos Anti-Virus for Linux (on-access)' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:43:14 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9872
10/6/2016 3:43:14 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9854
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:23 PM Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Patch Server version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:23 PM Error Version information for product 'Sophos Patch Server' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:23 PM Error Decoding of product release Sophos Enterprise Console version 0.0.0 was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Sophos Enterprise Console' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Decoding of product release Sophos Anti-Virus for Linux (on-access) version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Sophos Anti-Virus for Linux (on-access)' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
10/6/2016 3:42:22 PM Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2016-10-06T08-42-04-7', as the last synchronization of that product failed.
10/6/2016 3:42:22 PM Error Product release 'Sophos Update Manager' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Patch Server' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Enterprise Console' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Product release 'Sophos Anti-Virus for Linux (on-access)' could not be updated because the synchronize operation has failed due to an earlier error.
10/6/2016 3:42:22 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9836
10/6/2016 3:42:22 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/9818

 

Thanks

Fajar



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Parents
  • First I would advice - Stop Sophos Update Manager Service

    Rename C:\ProgramData\Sophos\Update Manager\Working to Working_OLD

    Rename C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse and CIDs to Folder_OLD

    Start the service and trigger an update.

    If it fails again, start from the bottom of SUMTraceLogs in C:\ProgramData\Sophos\Update Manager\Logs - from the first no action let me know the first error you encounter, all the other errors happen because of the first one. 

     

  • 2016-10-06 16:49:45 : Error during package synchronisation: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8552
    2016-10-06 16:49:45 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8552
    2016-10-06 16:49:45 : <Info> Loading warehouses...
    2016-10-06 16:49:45 : <Info> Adding packages to sync...
    2016-10-06 16:49:46 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2016-10-06 16:49:46 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8075" "RECOMMENDED" "SOPHOS"

    Make sure SYSTEM and NETWORK SERVICE have Full Permissions on C:\ProgramData\Sophos\Update Manager\Update Manager a.k.a. SophosUpdate

Reply
  • 2016-10-06 16:49:45 : Error during package synchronisation: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8552
    2016-10-06 16:49:45 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8552
    2016-10-06 16:49:45 : <Info> Loading warehouses...
    2016-10-06 16:49:45 : <Info> Adding packages to sync...
    2016-10-06 16:49:46 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2016-10-06 16:49:46 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/8075" "RECOMMENDED" "SOPHOS"

    Make sure SYSTEM and NETWORK SERVICE have Full Permissions on C:\ProgramData\Sophos\Update Manager\Update Manager a.k.a. SophosUpdate

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