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Sophos SEC to Central migration issue

Hello All,

I am trying to migrate sophos SEC to Central via migration tool, however getting an error while doing that.

While checking the logs it says :

2022-01-19T12:24:12.7697292Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-01-19T12:24:12.7697292Z INFO : Migration.csv file: C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\savxp\\migration.csv
2022-01-19T12:24:12.7697292Z WARNING : Endpoint is not listed in migration.csv
2022-01-19T12:24:12.7697292Z ERROR : Exception: Not migrating endpoint

Any suggestions here please?

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0 PhilippRusch over 2 years ago

You should always contact the Sophos migration support team when starting these tasks.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Abhijeet Nawale over 2 years ago in reply to PhilippRusch

You mean general tech support? or is there any specific support team for the migration tool?
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0 PhilippRusch over 2 years ago in reply to Abhijeet Nawale

There is a special team for these migrations, let me see if I have the contact info.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 2 years ago in reply to Abhijeet Nawale

There is a special team for these migrations, let me see if I have the contact info.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Abhijeet Nawale over 2 years ago in reply to PhilippRusch

that would definitely help
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0 PhilippRusch over 2 years ago in reply to PhilippRusch

I didn't find my contact, but have a look here: https://www.sophos.com/en-us/support/professional-services.aspx

The part "Service offerings" has the migration scenarios covered.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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