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Client Firewall fails to install with "Log reader error: could not format string."

cpoad

I have Sophos Endpoint Security and Control V10.8 on Windows 10. It is updated directly from Sophos, not from any management centre. On Monday 11 Oct at 15:56 an update tried to install a new version of the Sophos Client Firewall and failed with the error "Log reader error: could not format string." This now happens everytime an update occurs and it tries to update the firewall. It also happens on my partners laptop which has Windows 8. The other parts of Sophos Endpoint Security and Control seem to updating fine. The client firewall I have installed at present is V3.0.6. Could it be a newer version of the firewall has introduced an installation problem?

    Yours

    Chris



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    Looking at AutoUpdate log file in C:\ProgarmData\Sophos\AutoUpdate\Logs\ALUpdate20211018T131123.2233090.log I see the following when it was trying to install the Client Firewall:

    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Creating thread to install product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): Running setup action thread...
    Trace(2021-Oct-22 18:02:35): SetupAction::Run: Installing Product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): ALUpdate(Action.Execute): Installing Product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): SetupAction::Run: Preparing...
    Trace(2021-Oct-22 18:02:35): SULUpdateLocation: Prepare
    Trace(2021-Oct-22 18:02:35): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
    Trace(2021-Oct-22 18:02:35): Path = "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\scf"
    Trace(2021-Oct-22 18:02:35): SULUpdateLocation::Prepare... manifest verification...
    Trace(2021-Oct-22 18:02:35): CheckManifest: required file missing=setup.dll error=File missing
    Trace(2021-Oct-22 18:02:35): ALUpdate(Install.Failure): Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Caught PrepareException exception: Package incomplete
    Trace(2021-Oct-22 18:02:35): Setup action thread finished with result state 0
    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Thread to install Sophos Client Firewall returns 0
    Trace(2021-Oct-22 18:02:35): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

    On my machine folder C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\ does not contain a folder called "scf". It does contain sau, savxp & sed64 however. It looks as though it was unable to unpack the scf installation files from the install package.

    Is anyone else having this problem?

        Cheers

        Chris

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  • 0

    Looking at AutoUpdate log file in C:\ProgarmData\Sophos\AutoUpdate\Logs\ALUpdate20211018T131123.2233090.log I see the following when it was trying to install the Client Firewall:

    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Creating thread to install product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): Running setup action thread...
    Trace(2021-Oct-22 18:02:35): SetupAction::Run: Installing Product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): ALUpdate(Action.Execute): Installing Product Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): SetupAction::Run: Preparing...
    Trace(2021-Oct-22 18:02:35): SULUpdateLocation: Prepare
    Trace(2021-Oct-22 18:02:35): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
    Trace(2021-Oct-22 18:02:35): Path = "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\scf"
    Trace(2021-Oct-22 18:02:35): SULUpdateLocation::Prepare... manifest verification...
    Trace(2021-Oct-22 18:02:35): CheckManifest: required file missing=setup.dll error=File missing
    Trace(2021-Oct-22 18:02:35): ALUpdate(Install.Failure): Sophos Client Firewall
    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Caught PrepareException exception: Package incomplete
    Trace(2021-Oct-22 18:02:35): Setup action thread finished with result state 0
    Trace(2021-Oct-22 18:02:35): SetupAction::Execute: Thread to install Sophos Client Firewall returns 0
    Trace(2021-Oct-22 18:02:35): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

    On my machine folder C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\ does not contain a folder called "scf". It does contain sau, savxp & sed64 however. It looks as though it was unable to unpack the scf installation files from the install package.

    Is anyone else having this problem?

        Cheers

        Chris

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