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Sophos Enterprise Console - Software Delivery Failed

WH CIS

I have 2 Sophos Enterprise Console (SEC) in different data centre.  One SEC suddenly shows an error message - software delivery failed.  How to fix it?



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    Hello WH CIS,

    How to fix it?
    depends, you'd first have to determine the cause. Please check the SUMTrace202102….logs in %ProgramData%\Sophos\Update Manager\Logs\. Identify the start of a cycle, indicated by a line containing either
    Cmd-ALL << [I1018][DispatcherPrograms-2021…  or
    Cmd-ALL << [I1018][DispatcherSupplements-2021…
    Scrolling you should find the error, might be indicated by the tag Cmd-ALL << [E (but I'm not sure) or otherwise more or less obvious. If necessary post the part of the log from cycle start up to the (assumed) error here.

    Christian

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  • 0

    Hello WH CIS,

    How to fix it?
    depends, you'd first have to determine the cause. Please check the SUMTrace202102….logs in %ProgramData%\Sophos\Update Manager\Logs\. Identify the start of a cycle, indicated by a line containing either
    Cmd-ALL << [I1018][DispatcherPrograms-2021…  or
    Cmd-ALL << [I1018][DispatcherSupplements-2021…
    Scrolling you should find the error, might be indicated by the tag Cmd-ALL << [E (but I'm not sure) or otherwise more or less obvious. If necessary post the part of the log from cycle start up to the (assumed) error here.

    Christian

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