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Sophos Enterprise Console 5.5.1 Displaying "Not Since Update"

PERISE Michael

Sophos Enterprise Console 5.5.1

Status Up to date Displaying "Not Since Update"

But show on client "Up to Date" already.

How to fix this issue please. 



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  • 0

    Hello Administrator User318,

    do I understand correctly that you are talking about a specific endpoint for which the Up to date column (Status or Update Details tab) displays Not since ...)?

    I assume the computer appears as connected (green overlay on the icon) and there are no Alerts and errors. What is the date/time in the Not since? If you switch to the Computer Details tab, what's the timestamp in the Last message time column? Furthermore, double-click the computer to show its details and check the AutoUpdate Status under History.

    Christian

  • 0 in reply to QC

    Hi Christian

    I see in History updated successfully 1/11/2021 8:11:22 AM

    But below status  "Up to date" show "Not since 12/13/2020 6:04:20 AM"

    What should i do 

    to clear this issue 

    thank you



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