Hello,
We recently had Sophos 10.8.9 version upgrade in our environment. After that we have noticed status of huge number of client is displayed as offline and not able to see their update status as well(updates status shows blank).
However, after checking few systems locally we found they are updated with latest update and AV version. Also, not to mention they are connected and on network too. This case is also noticed on few systems which are usually connected to VPN.
Can you please give me some insight on how we can proceed troubleshooting this.
This thread was automatically locked due to age.