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Sophos Auto update not working in Enterprise Console

Hi,

Sophos Enterprise Manager is not updating automatically. Each and every time I need to restart the "Sophos Update Manager" Service and "Sophos Message Router" Service to update the enterprise console.

Please help, its been happening for 6 months.

Thanks,

Vivek Krishnakumar

This thread was automatically locked due to age.

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0 QC over 5 years ago

Hello Vivek Krishnakumar,

it's not clear what it is that is not updating automatically. Could you perhaps provide screenshots that show what you are referring to?

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

I have attached a screenshot of Enterprise console.The Updates will be stuck at "Downloading Binaries".

Every time I need to restart the "Sophos Update Manager" and "Sophos Message Router" Service to fix the downloading of updates.

Please advice.

Thanks ,

Vivek Krishnakuamr
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakuamr,

I don't think it is SUM that gets stuck. If you go to the Endpoints view, tab Computer Details, what timestamp is in the Last message time column for SJB-SR-SB3 (and also for the other endpoints)?

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

Please see the screenshot of last message time.
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakuamr,

what is the current Last updated in the Update Managers view? I assume you have restarted the services after the screenshot that says 08/02/2019, haven't you?

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

I have not restarted the services, the updates are still stuck.
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakuamr,

the latest SUMTrace log in %ProgramData%\Sophos\Update Manager\Logs\ and Agent log in %ProgramData%\Sophos\Remote Management System\3\Agent\Logs\ should show if SUM is indeed stuck. Also please check the timestamp on master.upd in \\yourserver\SophosUpdate\CIDs\S000\SAVSCFXP\.

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

I have checked the logs and there are no blocked logs.

Log that shown in Update maanger logs

2019-02-12 00:54:39 : Tue Feb 12 00:54:39 2019 - No action

2019-02-12 00:54:41 : Tue Feb 12 00:54:41 2019 - No action

2019-02-12 00:55:40 : Tue Feb 12 00:55:40 2019 - No action

2019-02-12 00:55:41 : Tue Feb 12 00:55:41 2019 - No action

2019-02-12 00:55:43 : Tue Feb 12 00:55:43 2019 - ACTION

2019-02-12 00:55:43 : Cmd-ALL << [I1022][DispatcherPrograms-2019-02-12T00-55-43-106] Dispatcher with ID 'DispatcherPrograms-2019-02-12T00-55-43-106' skipped, because one or more associated events are still in progress.

2019-02-12 00:56:42 : Tue Feb 12 00:56:42 2019 - No action

2019-02-12 00:56:44 : Tue Feb 12 00:56:44 2019 - No action

2019-02-12 00:56:45 : Tue Feb 12 00:56:45 2019 - No action

2019-02-12 00:57:45 : Tue Feb 12 00:57:45 2019 - No action

The master.upd date, please find below.
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

I have checked the logs and there are no blocked logs.

Log that shown in Update maanger logs

2019-02-12 00:54:39 : Tue Feb 12 00:54:39 2019 - No action

2019-02-12 00:54:41 : Tue Feb 12 00:54:41 2019 - No action

2019-02-12 00:55:40 : Tue Feb 12 00:55:40 2019 - No action

2019-02-12 00:55:41 : Tue Feb 12 00:55:41 2019 - No action

2019-02-12 00:55:43 : Tue Feb 12 00:55:43 2019 - ACTION

2019-02-12 00:55:43 : Cmd-ALL << [I1022][DispatcherPrograms-2019-02-12T00-55-43-106] Dispatcher with ID 'DispatcherPrograms-2019-02-12T00-55-43-106' skipped, because one or more associated events are still in progress.

2019-02-12 00:56:42 : Tue Feb 12 00:56:42 2019 - No action

2019-02-12 00:56:44 : Tue Feb 12 00:56:44 2019 - No action

2019-02-12 00:56:45 : Tue Feb 12 00:56:45 2019 - No action

2019-02-12 00:57:45 : Tue Feb 12 00:57:45 2019 - No action

The master.upd date, please find below.
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakuamr,

Dispatcher with ID 'DispatcherPrograms-2019-02-12T00-55-43-106' skipped, because one or more associated events are still in progress
suggests there's indeed something stuck in SUM and the timestamps you show confirm this. If your SUMTrace logs date back to 07/02/2019 copy them to some other location. It's necessary to rummage through them to find the point where it apparently stops processing.
If the logs are still there I'd suggest you use SDU to collect all logs and send them to Support.

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

I have cleared the working folder and the Warehouse folder. Now I am getting a separate error.

2019-02-15 13:31:58 : <ERROR> WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.dat
2019-02-15 13:31:58 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-15 13:31:58 : <ERROR> WarehouseListData: Failed to load valid backup customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.bk
2019-02-15 13:31:58 : <ERROR> Product release operation failed: WarehouseListData: Failed to read customer file content.

2019-02-15 13:32:43 : Cmd-Sock-768 >> DumpDefaultTargetSite
2019-02-15 13:32:43 : Cmd-Sock-768 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][BwjCxYXw/0PUE9OdRqGaMmgXAkkY3WD4D/E=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: BwjCxYXw/0PUE9OdRqGaMmgXAkkY3WD4D/E=
2019-02-15 13:32:43 : Cmd-Sock-768 <<
2019-02-15 13:33:00 : Fri Feb 15 13:33:00 2019 - No action
2019-02-15 13:33:00 : Fri Feb 15 13:33:00 2019 - No action
2019-02-15 13:33:00 : Fri Feb 15 13:33:00 2019 - No action
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDecodeEverything-Sub0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGatherCurrencyData-Sub0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGenerateCid-Sub0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDeployCids-Sub0-0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDecodeEverything-Sub1
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionDecodeEverything-Sub1
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGatherCurrencyData-Sub1
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGenerateCid-Sub1
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionGenerateCid-Sub1
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDeploySDF-Sub1-0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDecodeEverything-Sub2
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionDecodeEverything-Sub2
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGatherCurrencyData-Sub2
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGenerateCid-Sub2
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionGenerateCid-Sub2
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDeploySDF-Sub2-0
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Reset complete.
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionDecodeEverything-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionDecodeEverything-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGatherCurrencyData-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionGatherCurrencyData-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> Reset ActionGenerateCid-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 << [R4000] Could not find object named ActionGenerateCid-Sub3
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:33:27 : Cmd-Sock-768 >> ForceDispatcher DispatcherPrograms
2019-02-15 13:33:27 : Cmd-ALL << [I101D][DispatcherPrograms-2019-02-15T13-33-27-1][2] Events of dispatcher with ID 'DispatcherPrograms-2019-02-15T13-33-27-1' triggered by user. It will run 2 events.
2019-02-15 13:33:27 : Cmd-Sock-768 << [R0000] Forced Dispatcher named DispatcherPrograms...
2019-02-15 13:33:27 : Cmd-Sock-768 <<
2019-02-15 13:34:03 : Fri Feb 15 13:34:03 2019 - No action
2019-02-15 13:34:03 : Fri Feb 15 13:34:03 2019 - No action
2019-02-15 13:34:03 : Fri Feb 15 13:34:03 2019 - No action
2019-02-15 13:35:05 : Fri Feb 15 13:35:05 2019 - No action
2019-02-15 13:35:05 : Fri Feb 15 13:35:05 2019 - No action
2019-02-15 13:35:05 : Fri Feb 15 13:35:05 2019 - No action
2019-02-15 13:36:08 : Fri Feb 15 13:36:08 2019 - No action
2019-02-15 13:36:08 : Fri Feb 15 13:36:08 2019 - No action
2019-02-15 13:36:08 : Fri Feb 15 13:36:08 2019 - No action
2019-02-15 13:37:10 : Fri Feb 15 13:37:10 2019 - No action
2019-02-15 13:37:10 : Fri Feb 15 13:37:10 2019 - No action
2019-02-15 13:37:10 : Fri Feb 15 13:37:10 2019 - No action
2019-02-15 13:38:12 : Fri Feb 15 13:38:12 2019 - No action
2019-02-15 13:38:12 : Fri Feb 15 13:38:12 2019 - No action
2019-02-15 13:38:12 : Fri Feb 15 13:38:12 2019 - No action

Please advise.
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakumar,

this server doesn't update from Sophos but some other server?
What is in the part you've left out (between 13:31:58 and 13:32:43)?

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

Yes, It's updating from

sophos.bdcs.org.uk/downloads

sophos.bardaglea.org.uk/.../

http://sophos.nrcs.bardaglea.org.uk

Sophos Update Manager v1.7.0.316 Copyright 2009-2018 Sophos Limited. All rights reserved.

Sophos Update Manager has started up.

2019-02-15 13:31:58 : EventLog: 1610616833 4 Inserts:>
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> ParseConfigFile system.xml reserved
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Parsed Config File 'system.xml': 13 objects created.
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> ParseConfigFile config.xml default
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Parsed Config File 'config.xml': 32 objects created.
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> ParseConfigFile specialactions.xml specialactions
2019-02-15 13:31:58 : UpdateLogViewerDictionaryOperation - Cancel called, but will do nothing.
2019-02-15 13:31:58 : WarehouseStatusOperation - Cancel called, but will do nothing.
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Parsed Config File 'specialactions.xml': 88 objects created.
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> Execute ApplyOverrideFile
2019-02-15 13:31:58 : Cmd-Terminal << [R4000] Could not find object named ApplyOverrideFile
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> Restart
2019-02-15 13:31:58 : UpdateLogViewerDictionaryOperation - Cancel called, but will do nothing.
2019-02-15 13:31:58 : WarehouseStatusOperation - Cancel called, but will do nothing.
2019-02-15 13:31:58 : Dispatcher started...
2019-02-15 13:31:58 : Dispatcher started...
2019-02-15 13:31:58 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Restart complete.
2019-02-15 13:31:58 : Schedule 'ScheduleSupplements' entered new TimeBlock, trigger offset = 43 minutes.
2019-02-15 13:31:58 : Schedule '__MAINTENANCE_SCHEDULE__' entered new TimeBlock, trigger offset = 250 minutes.
2019-02-15 13:31:58 : Dispatcher started...
2019-02-15 13:31:58 : Cmd-ALL << [I1021][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][] Action 'ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672' with caller '' started...
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Fri Feb 15 13:31:58 2019 - No action
2019-02-15 13:31:58 : Schedule 'SchedulePrograms' entered new TimeBlock, trigger offset = 46 minutes.
2019-02-15 13:31:58 : Fri Feb 15 13:31:58 2019 - No action
2019-02-15 13:31:58 : Cmd-Terminal >> StartListeners
2019-02-15 13:31:58 : Fri Feb 15 13:31:58 2019 - No action
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Started 1 SocketListener.
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> Execute WeeklyReportDispatcher
2019-02-15 13:31:58 : Cmd-Terminal << [R4000] Could not find object named WeeklyReportDispatcher
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> Execute __MAINTENANCE_DISPATCHER__
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Executing Object named __MAINTENANCE_DISPATCHER__...
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> ForceDispatcher __MAINTENANCE_DISPATCHER__
2019-02-15 13:31:58 : Cmd-ALL << [I101D][__MAINTENANCE_DISPATCHER__-2019-02-15T13-31-58-1][1] Events of dispatcher with ID '__MAINTENANCE_DISPATCHER__-2019-02-15T13-31-58-1' triggered by user. It will run 1 events.
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Forced Dispatcher named __MAINTENANCE_DISPATCHER__...
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : Cmd-Terminal >> StartDispatchers
2019-02-15 13:31:58 : Cmd-Terminal << [R0000] Started 3 dispatchers.
2019-02-15 13:31:58 : Cmd-Terminal <<
2019-02-15 13:31:58 : <ERROR> WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.dat
2019-02-15 13:31:58 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-15 13:31:58 : <ERROR> WarehouseListData: Failed to load valid backup customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.bk
2019-02-15 13:31:58 : <ERROR> Product release operation failed: WarehouseListData: Failed to read customer file content.
2019-02-15 13:31:58 : Cmd-ALL << [E4016][5d207ce2-ab92-4ca0-b172-0711aca59672][WarehouseListData: Failed to read customer file content.] Failed to obtain product releases.
2019-02-15 13:31:58 : Cmd-ALL << [E400D][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][] Action 'ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672' with caller '' failed!
2019-02-15 13:31:58 : Cmd-ALL << [W4045] There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
2019-02-15 13:31:58 : Cmd-ALL << [W4042] The connection is falling back to HTTP.
2019-02-15 13:31:58 : Cmd-ALL << [I1021][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][] Action 'ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672' with caller '' started...
2019-02-15 13:32:07 : SocksSocketAcceptor called Accept. Parameters: socket = 692 sockaddr = 0x025AF944 addr_length = 0x025AF940 Return code: 300
2019-02-15 13:32:07 : Connection accepted from host 127.0.0.1
2019-02-15 13:32:07 : The socket 768 was created.
2019-02-15 13:32:07 : Cmd-Sock-768 <<
2019-02-15 13:32:07 : Cmd-Sock-768 >>
2019-02-15 13:32:07 : Cmd-Sock-768 >> DumpLogHistory
2019-02-15 13:32:07 : Cmd-Sock-768 << [R0000] Dumping the log history...
2019-02-15 13:32:07 : Cmd-Sock-768 << [I1001]
2019-02-15 13:32:07 : Cmd-Sock-768 << [I1025][0]
2019-02-15 13:32:07 : Cmd-Sock-768 << [I1021][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][]
2019-02-15 13:32:07 : Cmd-Sock-768 << [I101D][__MAINTENANCE_DISPATCHER__-2019-02-15T13-31-58-1][1]
2019-02-15 13:32:07 : Cmd-Sock-768 << [E4016][5d207ce2-ab92-4ca0-b172-0711aca59672][WarehouseListData: Failed to read customer file content.]
2019-02-15 13:32:07 : Cmd-Sock-768 << [E400D][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][]
2019-02-15 13:32:07 : Cmd-Sock-768 << [W4045]
2019-02-15 13:32:07 : Cmd-Sock-768 << [W4042]
2019-02-15 13:32:07 : Cmd-Sock-768 << [I1021][ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672][]
2019-02-15 13:32:07 : Cmd-Sock-768 <<
2019-02-15 13:32:07 : Cmd-Sock-768 >> DumpConfigXML default
2019-02-15 13:32:07 : Cmd-Sock-768 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">Bwh6sl/UoyvJeZNTROB/1rlctgLlN3JwRH4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">Bwh6sl/UoyvJeZNTROB/1rlctgLlN3JwRH4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwh6sl/UoyvJeZNTROB/1rlctgLlN3JwRH4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwjw7CTfrL9zUBluaRik0haYgKyBZ7fJCYA=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-15 13:32:07 : Cmd-Sock-768 <<
2019-02-15 13:32:07 : Cmd-Sock-768 >> DumpDefaultTargetSite
2019-02-15 13:32:07 : Cmd-Sock-768 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][BwjCxYXw/0PUE9OdRqGaMmgXAkkY3WD4D/E=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: BwjCxYXw/0PUE9OdRqGaMmgXAkkY3WD4D/E=
2019-02-15 13:32:07 : Cmd-Sock-768 <<
2019-02-15 13:32:07 : Cmd-Sock-768 >> DeleteObject ProdRelReqAction-5d207ce2-ab92-4ca0-b172-0711aca59672
2019-02-15 13:32:07 : Cmd-Sock-768 << [R0000] Succeeded.
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakumar,

this is an uncommon setup. Both bdcs and bardaglea resolve to the same address (at least from here), nrcs.bardaglea has its own address. What is the purpose of this configuration, are bdcs and nrcs independent servers/SUMs? This setup might not work as expected although it doesn't explain the apparent hang.

Schedule 'ScheduleSupplements' entered new TimeBlock, trigger offset = 43 minutes
...
Schedule 'SchedulePrograms' entered new TimeBlock, trigger offset = 46 minutes
this indicates that the snippet does not contain an actual update attempt, specifically what lead to an error like 'DispatcherPrograms-2019-02-12T00-55-43-106' skipped, because one or more associated events are still in progress. That's why I've suggested to collect all logs. It's hard to pinpoint the actual error if you are not familiar with the updating process and its logs, and many messages perceived as serious errors only indicate inherited errors and lead you up the garden path.

An update starts with As far as I can see your updating schedule is one hour intervals for both detection data and software thus to potentially provide some insight the snippet (which could span more than one SUMTrace log) should contain both Started dispatcher with ID 'DispatcherSupplements ...' and Started dispatcher with ID 'DispatcherPrograms ...' and continue until the ... still in progress message.

Christian
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0 Vivek VK over 5 years ago in reply to QC

Hi Christian,

Thanks for looking into this.

I have send the logs to the Sophos team, they also were not able to find anything from that logs, they have just asked the same question you asked. (Are the updates being downloaded form separate update server?).

Yes, the updates for the group of school are pointed to that source :

sophos.bdcs.org.uk/.../

sophos.bardaglea.org.uk/.../

http://sophos.nrcs.bardaglea.org.uk .

Now in that consortium, most of the school are having this update issue. I will send you the updated SUM log, when I restart the service. Please advise if you feel any suspicious, its being a headache issue for me.

Sophos Update Manager v1.7.0.316 Copyright 2009-2018 Sophos Limited. All rights reserved.

Sophos Update Manager has started up.

2019-02-19 09:05:30 : EventLog: 1610616833 4 Inserts:>
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> ParseConfigFile system.xml reserved
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Parsed Config File 'system.xml': 13 objects created.
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> ParseConfigFile config.xml default
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Parsed Config File 'config.xml': 32 objects created.
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> ParseConfigFile specialactions.xml specialactions
2019-02-19 09:05:30 : UpdateLogViewerDictionaryOperation - Cancel called, but will do nothing.
2019-02-19 09:05:30 : WarehouseStatusOperation - Cancel called, but will do nothing.
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Parsed Config File 'specialactions.xml': 2 objects created.
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> Execute ApplyOverrideFile
2019-02-19 09:05:30 : Cmd-Terminal << [R4000] Could not find object named ApplyOverrideFile
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> Restart
2019-02-19 09:05:30 : UpdateLogViewerDictionaryOperation - Cancel called, but will do nothing.
2019-02-19 09:05:30 : WarehouseStatusOperation - Cancel called, but will do nothing.
2019-02-19 09:05:30 : Dispatcher started...
2019-02-19 09:05:30 : Dispatcher started...
2019-02-19 09:05:30 : Schedule 'ScheduleSupplements' entered new TimeBlock, trigger offset = 20 minutes.
2019-02-19 09:05:30 : Tue Feb 19 09:05:30 2019 - No action
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Restart complete.
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> StartListeners
2019-02-19 09:05:30 : Schedule 'SchedulePrograms' entered new TimeBlock, trigger offset = 2 minutes.
2019-02-19 09:05:30 : Tue Feb 19 09:05:30 2019 - No action
2019-02-19 09:05:30 : Dispatcher started...
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Started 1 SocketListener.
2019-02-19 09:05:30 : Schedule '__MAINTENANCE_SCHEDULE__' entered new TimeBlock, trigger offset = 645 minutes.
2019-02-19 09:05:30 : Tue Feb 19 09:05:30 2019 - No action
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> Execute WeeklyReportDispatcher
2019-02-19 09:05:30 : Cmd-Terminal << [R4000] Could not find object named WeeklyReportDispatcher
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> Execute __MAINTENANCE_DISPATCHER__
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Executing Object named __MAINTENANCE_DISPATCHER__...
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> ForceDispatcher __MAINTENANCE_DISPATCHER__
2019-02-19 09:05:30 : Cmd-ALL << [I101D][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1][1] Events of dispatcher with ID '__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1' triggered by user. It will run 1 events.
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Forced Dispatcher named __MAINTENANCE_DISPATCHER__...
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : Cmd-Terminal >> StartDispatchers
2019-02-19 09:05:30 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:05:30 : Cmd-ALL << [I1021][__MAINTENANCE_ACTION__][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1] Action '__MAINTENANCE_ACTION__' with caller '__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1' started...
2019-02-19 09:05:30 : Cmd-Terminal << [R0000] Started 3 dispatchers.
2019-02-19 09:05:30 : Cmd-Terminal <<
2019-02-19 09:05:30 : <Info> PurgeDecodeFolders determined folder in use: C:\ProgramData\Sophos\Update Manager\Working\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1
2019-02-19 09:05:30 : <Info> PurgeDecodeFolders determined folder in use: C:\ProgramData\Sophos\Update Manager\Working\Decoded-Sub0\F26F7EC0-1302-4DA7-8B6B-A5383051D41A
2019-02-19 09:05:30 : <Info> PurgeDecodeFolders determined folder in use: C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA\7D48A012-0C64-4F21-BA27-A9CEDF442749
2019-02-19 09:05:30 : <Info> PurgeDecodeFolders determined folder in use: C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA\2DE69C24-D975-47b2-8D2F-6BEA861A9C75
2019-02-19 09:05:30 : <Info> Working path appears to be: C:\ProgramData\Sophos\Update Manager\Working\
2019-02-19 09:05:30 : <Info> PurgeFolder execution skipped. Up time: 0 sec. Latency period: 36000 sec.
2019-02-19 09:05:30 : Cmd-ALL << [I0019] Successfully carried out maintenance operation.
2019-02-19 09:05:30 : Cmd-ALL << [I0009][__MAINTENANCE_ACTION__][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1] Action '__MAINTENANCE_ACTION__' with caller '__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1' succeeded!
2019-02-19 09:05:30 : Cmd-ALL << [S000A][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1] Event with dispatcher ID '__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1' completed successfully.
2019-02-19 09:05:30 : Cmd-ALL << [I1020][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1] All events with dispatcher ID '__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1' complete.
2019-02-19 09:05:40 : SocksSocketAcceptor called Accept. Parameters: socket = 660 sockaddr = 0x01E3F834 addr_length = 0x01E3F830 Return code: 2d0
2019-02-19 09:05:40 : Connection accepted from host 127.0.0.1
2019-02-19 09:05:40 : The socket 720 was created.
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:05:40 : Cmd-Sock-720 >>
2019-02-19 09:05:40 : Cmd-Sock-720 >> DumpLogHistory
2019-02-19 09:05:40 : Cmd-Sock-720 << [R0000] Dumping the log history...
2019-02-19 09:05:40 : Cmd-Sock-720 << [I1001]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I101D][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1][1]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I1025][0]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I1021][__MAINTENANCE_ACTION__][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I0019]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I0009][__MAINTENANCE_ACTION__][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1]
2019-02-19 09:05:40 : Cmd-Sock-720 << [S000A][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1]
2019-02-19 09:05:40 : Cmd-Sock-720 << [I1020][__MAINTENANCE_DISPATCHER__-2019-02-19T09-05-30-1]
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:05:40 : Cmd-Sock-720 >> DumpConfigXML default
2019-02-19 09:05:40 : Cmd-Sock-720 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwhz2z328G3BxrEUF/XnmTkxWT+PVZSzgUQ=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:05:40 : Cmd-Sock-720 >> DumpDefaultTargetSite
2019-02-19 09:05:40 : Cmd-Sock-720 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:05:40 : Cmd-Sock-720 >> DumpConfigXML default
2019-02-19 09:05:40 : Cmd-Sock-720 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwhz2z328G3BxrEUF/XnmTkxWT+PVZSzgUQ=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:05:40 : Cmd-Sock-720 >> DumpDefaultTargetSite
2019-02-19 09:05:40 : Cmd-Sock-720 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=
2019-02-19 09:05:40 : Cmd-Sock-720 <<
2019-02-19 09:06:33 : Tue Feb 19 09:06:33 2019 - No action
2019-02-19 09:06:33 : Tue Feb 19 09:06:33 2019 - No action
2019-02-19 09:06:33 : Tue Feb 19 09:06:33 2019 - No action
2019-02-19 09:07:35 : Tue Feb 19 09:07:35 2019 - ACTION
2019-02-19 09:07:35 : Tue Feb 19 09:07:35 2019 - No action
2019-02-19 09:07:35 : Tue Feb 19 09:07:35 2019 - No action
2019-02-19 09:07:35 : Cmd-ALL << [I1018][DispatcherPrograms-2019-02-19T09-07-35-1][2] Started dispatcher with ID 'DispatcherPrograms-2019-02-19T09-07-35-1'. It will run 2 events.
2019-02-19 09:07:35 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:35 : Cmd-ALL << [I1021][ActionUpdateMetadata][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:35 : <ERROR> WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.dat
2019-02-19 09:07:35 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:35 : <ERROR> WarehouseListData: Failed to load valid backup customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.bk
2019-02-19 09:07:35 : <ERROR> Warehouse status operation failed: WarehouseListData: Failed to read customer file content.
2019-02-19 09:07:35 : Cmd-ALL << [E4017][0][WarehouseListData: Failed to read customer file content.] Failed to check warehouse status.
2019-02-19 09:07:35 : Cmd-ALL << [E400D][ActionUpdateMetadata][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:35 : Cmd-ALL << [W4045] There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
2019-02-19 09:07:35 : Cmd-ALL << [W4042] The connection is falling back to HTTP.
2019-02-19 09:07:35 : Cmd-ALL << [I1021][ActionUpdateMetadata][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:36 : Cmd-Sock-720 >> DeleteObject WHStatusAction-0
2019-02-19 09:07:36 : Cmd-Sock-720 << [R4000] Could not find object named WHStatusAction-0
2019-02-19 09:07:36 : Cmd-Sock-720 <<
2019-02-19 09:07:36 : Cmd-Sock-720 >> DeleteObject WHStatusEvent-0
2019-02-19 09:07:36 : Cmd-Sock-720 << [R4000] Could not find object named WHStatusEvent-0
2019-02-19 09:07:36 : Cmd-Sock-720 <<
2019-02-19 09:07:36 : Cmd-Sock-720 >> SaveConfig specialactions.xml specialactions
2019-02-19 09:07:36 : Cmd-Sock-720 << [R0000] Written 2 objects to file ./specialactions.xml
2019-02-19 09:07:36 : Cmd-Sock-720 <<
2019-02-19 09:07:36 : Cmd-Sock-720 >> DumpConfigXML default
2019-02-19 09:07:36 : Cmd-Sock-720 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwhz2z328G3BxrEUF/XnmTkxWT+PVZSzgUQ=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-19 09:07:36 : Cmd-Sock-720 <<
2019-02-19 09:07:36 : Cmd-Sock-720 >> DumpDefaultTargetSite
2019-02-19 09:07:36 : Cmd-Sock-720 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=
2019-02-19 09:07:36 : Cmd-Sock-720 <<
2019-02-19 09:07:38 : <Info> WarehouseStatusOperation was successful.
2019-02-19 09:07:38 : Cmd-ALL << [I000F][0][<signatures><contents>4725ff0ab187d4423c526efa2fc59ee7:dfc351aadfa17ba1c2ff3bc8377af3d6</contents><dictionary>c97780c4b3a9d65c9e3b50370c4b64d6</dictionary><published_time>2019-01-15T00:20:15</published_time></signatures>][Endpoint Protection Advanced][] Successfully checked warehouse status.
2019-02-19 09:07:38 : Cmd-ALL << [I0009][ActionUpdateMetadata][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:38 : Cmd-ALL << [S0012][DispatcherPrograms-2019-02-19T09-07-35-1] Event with dispatcher ID 'DispatcherPrograms-2019-02-19T09-07-35-1' completed successfully.
2019-02-19 09:07:38 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:38 : Cmd-ALL << [I1021][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:38 : <ERROR> WarehouseListData: Failed to load valid customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.dat
2019-02-19 09:07:38 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:38 : <ERROR> WarehouseListData: Failed to load valid backup customer file content. Error: Cannot locate server for sophos.bdcs.org.uk/.../sumcf.bk
2019-02-19 09:07:38 : <ERROR> Update log viewer dictionary operation failed: WarehouseListData: Failed to read customer file content.
2019-02-19 09:07:38 : Cmd-ALL << [E4039][0][WarehouseListData: Failed to read customer file content.] Failed to update the log viewer dictionary.
2019-02-19 09:07:38 : Cmd-ALL << [E400D][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:38 : Cmd-ALL << [W4045] There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
2019-02-19 09:07:38 : Cmd-ALL << [W4042] The connection is falling back to HTTP.
2019-02-19 09:07:38 : Cmd-ALL << [I1021][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:38 : Cmd-Sock-720 >> DeleteObject WHStatusAction-0
2019-02-19 09:07:38 : Cmd-Sock-720 << [R4000] Could not find object named WHStatusAction-0
2019-02-19 09:07:38 : Cmd-Sock-720 <<
2019-02-19 09:07:38 : Cmd-Sock-720 >> DeleteObject WHStatusEvent-0
2019-02-19 09:07:38 : Cmd-Sock-720 << [R4000] Could not find object named WHStatusEvent-0
2019-02-19 09:07:38 : Cmd-Sock-720 <<
2019-02-19 09:07:38 : Cmd-Sock-720 >> SaveConfig specialactions.xml specialactions
2019-02-19 09:07:38 : Cmd-Sock-720 << [R0000] Written 2 objects to file ./specialactions.xml
2019-02-19 09:07:38 : Cmd-Sock-720 <<
2019-02-19 09:07:38 : Cmd-Sock-720 >> DumpConfigXML default
2019-02-19 09:07:38 : Cmd-Sock-720 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwhz2z328G3BxrEUF/XnmTkxWT+PVZSzgUQ=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-19 09:07:38 : Cmd-Sock-720 <<
2019-02-19 09:07:38 : Cmd-Sock-720 >> DumpDefaultTargetSite
2019-02-19 09:07:38 : Cmd-Sock-720 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=
2019-02-19 09:07:38 : Cmd-Sock-720 <<
2019-02-19 09:07:39 : Cmd-ALL << [I001F][0] Successfully updated the log viewer dictionary.
2019-02-19 09:07:39 : Cmd-ALL << [I0009][ActionUpdateLogViewerDictionaries][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionUpdateLogViewerDictionaries' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:39 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:39 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:39 : <Info> License state is initialised to: 0
2019-02-19 09:07:39 : <Info> Modifying file according to license state 0
2019-02-19 09:07:39 : <Warning> Attempt to modify file system according to license state was unsuccessful<Info> Downloading and processing customer file data...
2019-02-19 09:07:39 : <Info> Attempting to read local customer file: catalogue/sumcf.dat
2019-02-19 09:07:39 : <Info> Downloading remote customer file.
2019-02-19 09:07:39 : <WARNING> Failed to download remote customer file (Cannot locate server for sophos.bdcs.org.uk/.../sumcf.dat)
2019-02-19 09:07:39 : <WARNING> Failed to download remote customer file (Cannot locate server for sophos.bardaglea.org.uk/.../sumcf.dat)
2019-02-19 09:07:39 : <Info> Modifying file according to license state 1
2019-02-19 09:07:39 : EventLog: 3758112771 1 Inserts:> "Failed to download valid remote customer file content."
2019-02-19 09:07:39 : Cmd-ALL << [E4003][Failed to download valid remote customer file content.] Synchronise operation failed: Failed to download valid remote customer file content.
2019-02-19 09:07:39 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:39 : Cmd-ALL << [W4045] There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
2019-02-19 09:07:39 : Cmd-ALL << [W4042] The connection is falling back to HTTP.
2019-02-19 09:07:39 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:39 : <Info> License state is initialised to: 1
2019-02-19 09:07:39 : <Info> Modifying file according to license state 1
2019-02-19 09:07:39 : <Info> Downloading and processing customer file data...
2019-02-19 09:07:39 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
2019-02-19 09:07:39 : <Info> Downloading remote customer file.
2019-02-19 09:07:40 : <Info> Successfully downloaded remote customer file content from sophos.bdcs.org.uk/.../Warehouse
2019-02-19 09:07:40 : <Info> Loading warehouses...
2019-02-19 09:07:41 : Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)<Info> Adding packages to sync...
2019-02-19 09:07:41 : <Info> Finding dependencies...
2019-02-19 09:07:43 : Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)Creating package source with remote customer file redirect (SyncOperationWarehouseData)<Info> Syncing packages...
2019-02-19 09:07:43 : SyncOperationWarehouseData: Comparing local timestamp 2019-01-09T10:58:23 to remote 2019-01-09T10:58:23
2019-02-19 09:07:43 : Cmd-ALL << [I1012][7a7faaa087ce121ccd0030c8c4220868x000.dat] Synchronising...
2019-02-19 09:07:43 : Error during package synchronisation: Cannot create stream sophos.bdcs.org.uk/.../7a7faaa087ce121ccd0030c8c4220868x000.dat
2019-02-19 09:07:43 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: Cannot create stream sophos.bdcs.org.uk/.../7a7faaa087ce121ccd0030c8c4220868x000.dat
2019-02-19 09:07:43 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream sophos.bdcs.org.uk/.../7a7faaa087ce121ccd0030c8c4220868x000.dat" "RECOMMENDED" "sophos.bdcs.org.uk/.../Warehouse"
2019-02-19 09:07:43 : Cmd-ALL << [E4001][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Cannot create stream http://sophos.bdcs.org.uk/downloads/Warehouse/7a7faaa087ce121ccd0030c8c4220868x000.dat][RECOMMENDED][http://sophos.bdcs.org.uk/downloads/Warehouse] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A'. Details: Cannot create stream sophos.bdcs.org.uk/.../7a7faaa087ce121ccd0030c8c4220868x000.dat
2019-02-19 09:07:43 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "sophos.bdcs.org.uk/.../Warehouse"
2019-02-19 09:07:43 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][http://sophos.bdcs.org.uk/downloads/Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
2019-02-19 09:07:43 : EventLog: 3758112827 1 Inserts:> "2DE69C24-D975-47b2-8D2F-6BEA861A9C75" "Not attempted." "RECOMMENDED" "sophos.bdcs.org.uk/.../Warehouse"
2019-02-19 09:07:43 : Cmd-ALL << [E403B][2DE69C24-D975-47b2-8D2F-6BEA861A9C75][Not attempted.][RECOMMENDED][http://sophos.bdcs.org.uk/downloads/Warehouse] Payload '2DE69C24-D975-47b2-8D2F-6BEA861A9C75' could not be synchronised because the synchronise operation failed due to an earlier error.
2019-02-19 09:07:43 : EventLog: 3758112827 1 Inserts:> "A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1" "Not attempted." "RECOMMENDED" "sophos.bdcs.org.uk/.../Warehouse"
2019-02-19 09:07:43 : Cmd-ALL << [E403B][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][http://sophos.bdcs.org.uk/downloads/Warehouse] Payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
2019-02-19 09:07:43 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : GatherCurrencyData: Considering payload Payload-Sub0...
2019-02-19 09:07:43 : GatherCurrencyData: Sync marked as failed, sending the abort.
2019-02-19 09:07:43 : Cmd-ALL << [E402D][DispatcherPrograms-2019-02-19T09-07-35-1][F26F7EC0-1302-4DA7-8B6B-A5383051D41A] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2019-02-19T09-07-35-1' on product with rigid name 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' has been aborted because the data has not been synchronised correctly.
2019-02-19 09:07:43 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionDecodeEverything-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:43 : Cmd-ALL << [E402A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The decode of payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
2019-02-19 09:07:43 : Cmd-ALL << [E400D][ActionDecodeEverything-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionGenerateCid-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGenerateCid-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : Cmd-ALL << [I1017][ActionGenerateCid-Sub0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGenerateCid-Sub0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' could not execute.
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionDeployCids-Sub0-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : Cmd-ALL << [I1017][ActionDeployCids-Sub0-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeployCids-Sub0-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' could not execute.
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub1][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : GatherCurrencyData: Considering payload Payload-Sub1...
2019-02-19 09:07:43 : GatherCurrencyData: Sync marked as failed, sending the abort.
2019-02-19 09:07:43 : Cmd-ALL << [E402D][DispatcherPrograms-2019-02-19T09-07-35-1][7D48A012-0C64-4F21-BA27-A9CEDF442749] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2019-02-19T09-07-35-1' on product with rigid name '7D48A012-0C64-4F21-BA27-A9CEDF442749' has been aborted because the data has not been synchronised correctly.
2019-02-19 09:07:43 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub1][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub1' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionDeploySDF-Sub1-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeploySDF-Sub1-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:43 : Cmd-ALL << [E402A][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0] The decode of payload 7D48A012-0C64-4F21-BA27-A9CEDF442749 and requested version 0.0.0 was aborted because the synchronise is marked as failed.
2019-02-19 09:07:43 : Cmd-ALL << [E400D][ActionDeploySDF-Sub1-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeploySDF-Sub1-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : GatherCurrencyData: Considering payload Payload-Sub2...
2019-02-19 09:07:43 : GatherCurrencyData: Sync marked as failed, sending the abort.
2019-02-19 09:07:43 : Cmd-ALL << [E402D][DispatcherPrograms-2019-02-19T09-07-35-1][2DE69C24-D975-47b2-8D2F-6BEA861A9C75] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2019-02-19T09-07-35-1' on product with rigid name '2DE69C24-D975-47b2-8D2F-6BEA861A9C75' has been aborted because the data has not been synchronised correctly.
2019-02-19 09:07:43 : Cmd-ALL << [I0009][ActionGatherCurrencyData-Sub2][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-Sub2' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:43 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:43 : Cmd-ALL << [I1021][ActionDeploySDF-Sub2-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeploySDF-Sub2-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:43 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:44 : Cmd-ALL << [E402A][2DE69C24-D975-47b2-8D2F-6BEA861A9C75][RECOMMENDED] The decode of payload 2DE69C24-D975-47b2-8D2F-6BEA861A9C75 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
2019-02-19 09:07:44 : Cmd-ALL << [E400D][ActionDeploySDF-Sub2-0][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDeploySDF-Sub2-0' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:44 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:44 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:44 : GatherCurrencyData: Considering payload Payload-SDDM...
2019-02-19 09:07:44 : GatherCurrencyData: Sync marked as failed, sending the abort.
2019-02-19 09:07:44 : Cmd-ALL << [E402D][DispatcherPrograms-2019-02-19T09-07-35-1][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2019-02-19T09-07-35-1' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
2019-02-19 09:07:44 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' succeeded!
2019-02-19 09:07:44 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:44 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:44 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
2019-02-19 09:07:44 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
2019-02-19 09:07:44 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' failed!
2019-02-19 09:07:44 : Cmd-ALL << [I1025][0] Performing action with ConnectionMode '0'.
2019-02-19 09:07:44 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' started...
2019-02-19 09:07:44 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2019-02-19T09-07-35-1] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2019-02-19T09-07-35-1' could not execute.
2019-02-19 09:07:44 : Cmd-ALL << [E400E][DispatcherPrograms-2019-02-19T09-07-35-1] Event with dispatcher ID 'DispatcherPrograms-2019-02-19T09-07-35-1' failed to execute.
2019-02-19 09:07:44 : Cmd-Sock-720 >> DumpConfigXML default
2019-02-19 09:07:44 : Cmd-ALL << [I1020][DispatcherPrograms-2019-02-19T09-07-35-1] All events with dispatcher ID 'DispatcherPrograms-2019-02-19T09-07-35-1' complete.
2019-02-19 09:07:44 : Cmd-Sock-720 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionDecodeEverything-Sub0</ID><Operation>Decode</Operation><Payload>Payload-Sub0</Payload><BaseDecodePath>./Decoded-Sub0</BaseDecodePath></Action><Action><ID>ActionDeployCids-Sub0-0</ID><Operation>CIDDeploy</Operation><Library>CIDGen.dll</Library><Dependency>ActionGenerateCid-Sub0</Dependency><CIDGenAction>ActionGenerateCid-Sub0</CIDGenAction><NewCidDir>C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000</NewCidDir><Username></Username><Password obfuscated="true"></Password><Security>Sizes</Security><MakeBootable></MakeBootable></Action><Action><ID>ActionDeploySDF-Sub1-0</ID><Operation>Decode</Operation><Payload>Payload-Sub1</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosMA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionDeploySDF-Sub2-0</ID><Operation>Decode</Operation><Payload>Payload-Sub2</Payload><BaseDecodePath>C:\ProgramData\Sophos\Sophos Endpoint Management\5.2.1\Updates\Secure\SDFs\SophosPA</BaseDecodePath><Username></Username><Password obfuscated="true"></Password><TreatAsSDF></TreatAsSDF></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub0</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub0</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub1</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub1</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGatherCurrencyData-Sub2</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-Sub2</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionGenerateCid-Sub0</ID><Operation>CIDGenerate</Operation><Library>CIDGen.dll</Library><Dependency>ActionDecodeEverything-Sub0</Dependency><DecodeAction>ActionDecodeEverything-Sub0</DecodeAction><Payload>Payload-Sub0</Payload></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Action><ID>ActionUpdateLogViewerDictionaries</ID><CorrelationId>0</CorrelationId><Operation>UpdateLogViewerDictionary</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Action><ID>ActionUpdateMetadata</ID><CorrelationId>0</CorrelationId><Operation>WarehouseStatus</Operation><Uri>http://sophos.bdcs.org.uk/downloads/Warehouse</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>bardaglea</User><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventUpdateMetadata</Event><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionUpdateLogViewerDictionaries</Action><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-Sub0</Action><Action>ActionDecodeEverything-Sub0</Action><Action>ActionGenerateCid-Sub0</Action><Action>ActionDeployCids-Sub0-0</Action><Action>ActionGatherCurrencyData-Sub1</Action><Action>ActionDeploySDF-Sub1-0</Action><Action>ActionGatherCurrencyData-Sub2</Action><Action>ActionDeploySDF-Sub2-0</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><Event><ID>EventUpdateMetadata</ID><Action>ActionUpdateMetadata</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Payload><ID>Payload-Sub0</ID><Warehouse>sdds.local</Warehouse><RigidName>F26F7EC0-1302-4DA7-8B6B-A5383051D41A</RigidName><Version>RECOMMENDED</Version><BaseVersion>10</BaseVersion></Payload><Payload><ID>Payload-Sub1</ID><Warehouse>sdds.local</Warehouse><RigidName>7D48A012-0C64-4F21-BA27-A9CEDF442749</RigidName><Version>0.0.0</Version><BaseVersion></BaseVersion></Payload><Payload><ID>Payload-Sub2</ID><Warehouse>sdds.local</Warehouse><RigidName>2DE69C24-D975-47b2-8D2F-6BEA861A9C75</RigidName><Version>RECOMMENDED</Version><BaseVersion>3</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><UpdateSource>UpdateSource0</UpdateSource><UpdateSource>UpdateSource1</UpdateSource><Payload>Payload-Sub0</Payload><Payload>Payload-Sub1</Payload><Payload>Payload-Sub2</Payload><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><UpdateSource><ID>UpdateSource0</ID><Path>http://sophos.bdcs.org.uk/downloads/Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">BwhCeVwXuAu3BguuSvgDnuFRj3q3jpW48P4=</Password><Ordinal>0</Ordinal></UpdateSource><UpdateSource><ID>UpdateSource1</ID><Path>http://sophos.bardaglea.org.uk/downloads//Warehouse</Path><UserName>bardaglea</UserName><Password obfuscated="true">Bwhz2z328G3BxrEUF/XnmTkxWT+PVZSzgUQ=</Password><Ordinal>1</Ordinal></UpdateSource></Config>] Dumped 32 objects.
2019-02-19 09:07:44 : Cmd-Sock-720 <<
2019-02-19 09:07:44 : Cmd-Sock-720 >> DumpDefaultTargetSite
2019-02-19 09:07:44 : Cmd-Sock-720 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SJB-SR-SB3\SophosUpdate][ST-JOBARKING\SophosUpdateMgr][Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SJB-SR-SB3\SophosUpdate Username: ST-JOBARKING\SophosUpdateMgr Obfuscated password: Bwjcc3xN/6Zt/9bZcTifnclRtGlRmllCD18=
2019-02-19 09:07:44 : Cmd-Sock-720 <<
2019-02-19 09:08:37 : Tue Feb 19 09:08:37 2019 - No action
2019-02-19 09:08:37 : Tue Feb 19 09:08:37 2019 - No action
2019-02-19 09:08:37 : Tue Feb 19 09:08:37 2019 - No action
2019-02-19 09:09:40 : Tue Feb 19 09:09:40 2019 - No action
2019-02-19 09:09:40 : Tue Feb 19 09:09:40 2019 - No action
2019-02-19 09:09:40 : Tue Feb 19 09:09:40 2019 - No action
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0 QC over 5 years ago in reply to Vivek VK

Hello Vivek Krishnakumar,

as said in my previous post, the log should cover everything from the start of an update attempt up to the point where it skips the next one. This might or might not span more than one SUMTrace log. You say it's been happening for 6 months - has it worked before (for how long), are you aware of any changes 6 months ago?

May I ask why the schools - that apparently have their own management server - aren't updating from Sophos directly, why there are two update sites and one of them has in addition an alias?

Forgot to mention: Your servers have public IPs and seem to be accessible from everywhere. The logs you've posted contain the username and obfuscated password required to access the downloads. While the password is obfuscated this obfuscation is reversible and with some effort it's possible to work out the password.

Christian
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