SEC 5.5.0
SUM 1.7.0.316
Hi,
had a problem with SEC updating since 17th September. Followed KB 111428 as we were getting the Timeout error described. I Checked and added all the https urls to our firewall.
Now Enterprise Console opens, but shows "Downloading Binaries" all the time. There are no errors shown in the Update Manager details. Originally Logviewer reported these messages:
17/10/2018 10:33:52 Warning There was an error during HTTPS (secure) synchronization. The problem was related to the usage of HTTPS.
17/10/2018 10:33:52 Error Failed to obtain product release list from update source.
17/10/2018 10:33:52 Warning The connection is falling back to HTTP.
Yesterday I got the following errors, but not today:
22/10/2018 04:12:57 Error Decoding of product release Windows Endpoint Security and Control version RECOMMENDED was not done because the synchronization failed.
22/10/2018 04:12:57 Error Version information for product 'Windows Endpoint Security and Control' was not gathered by dispatcher 'DispatcherPrograms-2018-10-22T03-12-37-35', as the last synchronization of that product failed.
22/10/2018 04:12:57 Error Synchronize operation failed. Details: Failed to download valid remote customer file content.
22/10/2018 04:12:57 Error Failed to update the log viewer dictionary: 'Could not authenticate Sophos warehouse user. URL was: dci.sophosupd.net/.../'.
22/10/2018 04:12:57 Error Failed to check update source status: 'Could not authenticate Sophos warehouse user. URL was: https://dci.sophosupd.net/update/'.
Today I see these Messages:
23/10/2018 10:23:03 Information The synchronization of product release 'Sophos Update Manager' was successful, and no new data files were downloaded. Version synchronized: 76.15
23/10/2018 10:22:57 Information The log viewer dictionary was updated successfully.
23/10/2018 10:22:57 Information Update source status was checked successfully.
23/10/2018 08:35:08 Information The maintenance operation was successful.
23/10/2018 08:35:08 Information Sophos Update Manager has started up.
23/10/2018 08:35:06 Success ##### Could not format string #####
23/10/2018 08:35:06 Success ##### Could not format string #####
All previously connected computers have now disappeared from the list and it shows 0 connected, but still lists them under Managed.
I think updates are going ahead as there are newly dated files in the SAVXP folders so maybe SUM is working. In Warehouse, fileliststore.dat has today's date and a time.
I have raised a Sophos Support and sent in my SDU files, but I am still waiting a response. I am now looking at migrating to a new Server 2016 (Hyper-V) created just for SEC, but our current server (2008R2) is a DC. The migration documentation say it shouldn't be a DC, but doesn't say what to do if it is. I followed the document through the backup process and created the database backup and associated files just fine... but I was looking for some advice before I took the next step.
What could be wrong with SEC, should I try and reinstall over the top (5.5.0) to repair it and connect to the existing computers?
Should I just go ahead with the migration even though the old serve is a DC?
Many thanks for any advice.
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