Je vous écris pour vous dire que la mise à jour automatique est en échec depuis ke crois 5 jours.
J'ai une licence mis à disposition gracieusement par mon employeur (ministère des armées)
Il s'agit de SOPHOS Endpoint Security and Control 10.7 sur machine PC sous windows XP SP3.
Le message est: "Echec de l'installation du produit Sophos AutoUpdate"
J'ai désinstallé puis réinstallé SOPHOS en entier,mais ça ne fonctionne toujours pas; Seule le produit SAVXP s'installe avec succès.
Il s'agirait d'un problème de serveur chez SOPHOS car ça m'est déjà arrivé et c'était revenu tout seul!
Merci de m'aider et de me répondre en FRANCAIS car je ne comprends pas l'anglais.
Je vous joins le log.
Cordialement,
M. Pierre DAVID
Trace(2018-Jan-13 08:23:34): =========================
Trace(2018-Jan-13 08:23:34): ALUpdate is starting.
Trace(2018-Jan-13 08:23:34): AutoUpdate version: 5.7
Trace(2018-Jan-13 08:23:34): Build : 204324
Trace(2018-Jan-13 08:23:34): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2018-Jan-13 08:23:34): =========================
Trace(2018-Jan-13 08:23:34): Process security set successfully
Trace(2018-Jan-13 08:23:34): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2018-Jan-13 08:23:34): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2018-Jan-13 08:23:34): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2018-Jan-13 08:23:34): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2018-Jan-13 08:23:34): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2018-Jan-13 08:23:34): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2018-Jan-13 08:23:34): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2018-Jan-13 08:23:34): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2018-Jan-13 08:23:34): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2018-Jan-13 08:23:34): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2018-Jan-13 08:23:34): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2018-Jan-13 08:23:34): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2018-Jan-13 08:23:34): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2018-Jan-13 08:23:34): Computer is a not possible cluster
Trace(2018-Jan-13 08:23:34): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2018-Jan-13 08:23:34): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2018-Jan-13 08:23:34): Considering subscribed products.
Trace(2018-Jan-13 08:23:34): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2018-Jan-13 08:23:34): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2018-Jan-13 08:23:34): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2018-Jan-13 08:23:34): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2018-Jan-13 08:23:34): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2018-Jan-13 08:23:34): GenerateCustomerID: complete
Trace(2018-Jan-13 08:23:34): Computer is a not possible cluster
Trace(2018-Jan-13 08:23:34): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2018-Jan-13 08:23:34): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2018-Jan-13 08:23:34): IPCSender::ProcessSend started
Trace(2018-Jan-13 08:23:34): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2018-Jan-13 08:23:34): RMSMessageHandler: ALUpdateStart
Trace(2018-Jan-13 08:23:34): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2018-Jan-13 08:23:34): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2018-Jan-13 08:23:34): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2018-Jan-13 08:23:34): ALUpdate(AutoUpdate.Started):
Trace(2018-Jan-13 08:23:34): UpdateCoordinator::UpdateNow: Entering
Trace(2018-Jan-13 08:23:34): PopulateCache: Entering
Trace(2018-Jan-13 08:23:34): UpdateCoordinator::UpdateNow: current platform is WIN_XP
Trace(2018-Jan-13 08:23:34): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2018-Jan-13 08:23:34): ProductFactory::Create: SAU Product
Trace(2018-Jan-13 08:23:34): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2018-Jan-13 08:23:34): Skipping SDDS2 update location: Sophos
Trace(2018-Jan-13 08:23:34): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2018-Jan-13 08:23:34): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2018-Jan-13 08:23:34): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2018-Jan-13 08:23:34): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2018-Jan-13 08:23:34): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2018-Jan-13 08:23:34): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2018-Jan-13 08:23:34): SULUpdateLocation created!
Trace(2018-Jan-13 08:23:34): TrySyncProduct, Calling BeginSync
Trace(2018-Jan-13 08:23:34): SULUpdateLocation: BeginSync
Trace(2018-Jan-13 08:23:34): Path to decode files to: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2018-Jan-13 08:23:34): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2018-Jan-13 08:23:34): Calling SULDownloader Setup...
Trace(2018-Jan-13 08:23:34): warehousePath: "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\data\warehouse"
Trace(2018-Jan-13 08:23:34): decodePath: "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2018-Jan-13 08:23:34): certPath: "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2018-Jan-13 08:23:34): server = sophos
Trace(2018-Jan-13 08:23:34): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2018-Jan-13 08:23:34): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2018-Jan-13 08:23:34): No manually configured proxy.
Trace(2018-Jan-13 08:23:34): SULDownloader setup successful.
Trace(2018-Jan-13 08:23:34): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2018-Jan-13 08:23:39): No resubscription attribute found.
Trace(2018-Jan-13 08:23:39): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10
Trace(2018-Jan-13 08:23:39): SULUpdateLocation: SubscribePEXProducts
Trace(2018-Jan-13 08:23:39): Enumerating available PEX products...
Trace(2018-Jan-13 08:23:39): SULUpdateLocation: CheckIfHMPAIsAvailable
Trace(2018-Jan-13 08:23:39): Adding product filter 'savxp'.
Trace(2018-Jan-13 08:23:39): Adding product filter 'sau'.
Trace(2018-Jan-13 08:23:39): Calling SULDownloader addFilter...
Trace(2018-Jan-13 08:23:39): Adding cache: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\savxp
Trace(2018-Jan-13 08:23:39): Adding cache: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sau
Trace(2018-Jan-13 08:23:39): Calling SULDownloader synchronise...
Trace(2018-Jan-13 08:24:19): [I96736] sdds.epa_WIN2018-0.4: adding primary package StandaloneWindows RECOMMENDED baseVersion=10
Trace(2018-Jan-13 08:24:19): [I95020] sdds.epa_WIN2018-0.4: looking for packages included from product StandaloneWindows RECOMMENDED path=
Trace(2018-Jan-13 08:24:19): [I45378] sdds.epa_WIN2018-0.4: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 path=scf baseVersion= [included from product StandaloneWindows RECOMMENDED path=]
Trace(2018-Jan-13 08:24:19): [I45378] sdds.epa_WIN2018-0.4: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]
Trace(2018-Jan-13 08:24:19): [I45378] sdds.epa_WIN2018-0.4: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp baseVersion= [included from product StandaloneWindows RECOMMENDED path=]
Trace(2018-Jan-13 08:24:19): [I45378] sdds.epa_WIN2018-0.4: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.533.533 path=sau baseVersion= [included from product StandaloneWindows RECOMMENDED path=]
Trace(2018-Jan-13 08:24:19): [I22529] sdds.epa_WIN2018-0.4: looking for supplements included from product StandaloneWindows RECOMMENDED path=
Trace(2018-Jan-13 08:24:19): [I95020] sdds.epa_WIN2018-0.4: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 path=scf
Trace(2018-Jan-13 08:24:19): [I22529] sdds.epa_WIN2018-0.4: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 path=scf
Trace(2018-Jan-13 08:24:19): [I95020] sdds.epa_WIN2018-0.4: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.epa_WIN2018-0.4: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp
Trace(2018-Jan-13 08:24:19): [I95020] sdds.epa_WIN2018-0.4: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.epa_WIN2018-0.4: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp
Trace(2018-Jan-13 08:24:19): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp]
Trace(2018-Jan-13 08:24:19): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp]
Trace(2018-Jan-13 08:24:19): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp]
Trace(2018-Jan-13 08:24:19): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp]
Trace(2018-Jan-13 08:24:19): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.epa_WIN2018-0.4: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.533.533 path=sau
Trace(2018-Jan-13 08:24:19): [I22529] sdds.epa_WIN2018-0.4: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.533.533 path=sau
Trace(2018-Jan-13 08:24:19): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.533.533 path=sau]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose
Trace(2018-Jan-13 08:24:19): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose
Trace(2018-Jan-13 08:24:19): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau
Trace(2018-Jan-13 08:24:19): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau
Trace(2018-Jan-13 08:24:19): [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path=savxp baseVersion= [included from product IDE547 LATEST path=savxp]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I49502] sdds.data0910.xml: found supplement IDE549 LATEST path=savxp baseVersion= [included from product IDE548 LATEST path=savxp]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.data0910.xml: looking for packages included from product IDE549 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.data0910.xml: looking for supplements included from product IDE549 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I49502] sdds.data0910.xml: found supplement IDE550 LATEST path=savxp baseVersion= [included from product IDE549 LATEST path=savxp]
Trace(2018-Jan-13 08:24:19): [I95020] sdds.data0910.xml: looking for packages included from product IDE550 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I22529] sdds.data0910.xml: looking for supplements included from product IDE550 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product StandaloneWindows RECOMMENDED path=
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 path=scf
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 path=ssp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3692.7485 path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.533.533 path=sau
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product USERAPPFEED LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product SDU RECOMMENDED path=savxp/diagnose
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product SXLSUP LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product VDL LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product HIPS LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product TELEMSUP RECOMMENDED path=sau
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product IDE547 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19464] Syncing file f61b1e412664a1139df36509abae9c84x000.xml: 0 bytes
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product IDE548 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product IDE549 LATEST path=savxp
Trace(2018-Jan-13 08:24:19): [I19463] Product download size 21321 bytes
Trace(2018-Jan-13 08:24:19): [I19464] Syncing file 14b0e1bf2b7e91d05a57431d605df059x000.dat: 21321 bytes: savxp/docd-mdk.ide
Trace(2018-Jan-13 08:24:19): [I19463] Syncing product IDE550 LATEST path=savxp
Trace(2018-Jan-13 08:24:20): [I46431] Decoding file C:/Documents and Settings/All Users/Application Data/Sophos/AutoUpdate/cache/sophos_autoupdate1.dir/decode/savxp/docd-mdk.ide
Trace(2018-Jan-13 08:24:20): SULDownloader synchronise successful.
Trace(2018-Jan-13 08:24:20): Synchronisation state: 1
Trace(2018-Jan-13 08:24:20): SULUpdateLocation: CopyRelayConfToDecode: Checking if custom mrinit.conf file is available from local RMS CID cache
Trace(2018-Jan-13 08:24:20): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2018-Jan-13 08:24:20): SULUpdateLocation: SyncProduct
Trace(2018-Jan-13 08:24:20): Calling SULDownloader GetDistributedFileList...
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: CalculateFileSetChecksum
Trace(2018-Jan-13 08:24:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 1
Trace(2018-Jan-13 08:24:21): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 1
Trace(2018-Jan-13 08:24:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: SyncProduct
Trace(2018-Jan-13 08:24:21): Calling SULDownloader GetDistributedFileList...
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: CalculateFileSetChecksum
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: Prepare
Trace(2018-Jan-13 08:24:21): Path to decode files to: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2018-Jan-13 08:24:21): Path = "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau"
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: EndSync
Trace(2018-Jan-13 08:24:21): ALUpdate(DownloadEnded):
Trace(2018-Jan-13 08:24:21): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2018-Jan-13 08:24:21): SimpleProduct::DoAction isLater==true skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2018-Jan-13 08:24:21): DoAction vaid update and true condition
Trace(2018-Jan-13 08:24:21): SetupAction::Execute: Creating thread to install product SAVXP
Trace(2018-Jan-13 08:24:21): Running setup action thread...
Trace(2018-Jan-13 08:24:21): SetupAction::Run: Installing Product SAVXP
Trace(2018-Jan-13 08:24:21): ALUpdate(Action.Execute): SAVXP
Trace(2018-Jan-13 08:24:21): SetupAction::Run: Preparing...
Trace(2018-Jan-13 08:24:21): SULUpdateLocation: Prepare
Trace(2018-Jan-13 08:24:21): Path to decode files to: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2018-Jan-13 08:24:21): Path = "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\savxp"
Trace(2018-Jan-13 08:24:21): SetupAction::Run: Prepare succeeded
Trace(2018-Jan-13 08:24:21): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
Trace(2018-Jan-13 08:24:52): ALUpdate(Action.Success):
Trace(2018-Jan-13 08:24:52): SetupAction::Execute: Successfully installed Product from : C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\savxp
Trace(2018-Jan-13 08:24:52): Setup action thread finished with result state 1
Trace(2018-Jan-13 08:24:52): SetupAction::Execute: Thread to install SAVXP returns 1
Trace(2018-Jan-13 08:24:52): Successfully prepared for update
Trace(2018-Jan-13 08:24:52): SULUpdateLocation: GetCacheDir
Trace(2018-Jan-13 08:24:52): Path to decode files to: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2018-Jan-13 08:24:52): Updating plugin cache for SAVXP
Trace(2018-Jan-13 08:24:53): Successfully updated plugin cache for SAVXP
Trace(2018-Jan-13 08:24:53): SimpleProduct::DoAction isLater==true skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2018-Jan-13 08:24:53): DoAction vaid update and true condition
Trace(2018-Jan-13 08:24:53): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate
Trace(2018-Jan-13 08:24:53): Running setup action thread...
Trace(2018-Jan-13 08:24:53): SetupAction::Run: Installing Product Sophos AutoUpdate
Trace(2018-Jan-13 08:24:53): ALUpdate(Action.Execute): Sophos AutoUpdate
Trace(2018-Jan-13 08:24:53): SetupAction::Run: Preparing...
Trace(2018-Jan-13 08:24:53): SULUpdateLocation: Prepare
Trace(2018-Jan-13 08:24:53): Path to decode files to: C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2018-Jan-13 08:24:53): Path = "C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau"
Trace(2018-Jan-13 08:24:53): SetupAction::Run: Prepare succeeded
Trace(2018-Jan-13 08:24:54): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
Trace(2018-Jan-13 08:25:27): ALUpdate(Install.Failure): Sophos AutoUpdate
Trace(2018-Jan-13 08:25:27): Setup action thread finished with result state 0
Trace(2018-Jan-13 08:25:27): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0
Trace(2018-Jan-13 08:25:27): SULUpdateLocation: Serialise
Trace(2018-Jan-13 08:25:28): RMSMessageHandler: ALUpdateEnd
Trace(2018-Jan-13 08:25:28): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f09</Insert></ErrorMessage></Config>
Trace(2018-Jan-13 08:25:28): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>80041f09</Insert></ErrorMessage></Config>
Trace(2018-Jan-13 08:25:28): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2018-Jan-13 08:25:29): IPCSender::ProcessSend exiting
Trace(2018-Jan-13 08:25:29): ALUpdate finished
This thread was automatically locked due to age.