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Sophos Endpoint can't update

David Holtmann

I may be using the wrong procedure here, but this has worked for me in the past.  We have laptops that go offsite and basically never return, and I'd like for those to get updates from Sophos, rather than our enterprise console, which is not open to the internet.  What I've previously done is to install the client, then change the line in iconn.fcg to allow local config (by changing the value from 0 to 1).  I then change the setting in the update manager on the laptop to use sophos, and I enter in the username and password.Recently I've noticed that this produces an iconlocal.cfg file, which either I haven't notice before or is relatively new.  I that file I've noticed that there's a connection address set to http://es-web-2.sophos.com/update

I'm not exactly sure where that's coming from, though I've seen it mentioned on these forums and elsewhere.  I guess it's hardcoded.  Anyway, this particular laptop can't download updates.  Within the log.  In the updating log in the GUI, I get the error "could not find a source for updated packages".  I've posted a section our of ALupdate(date).log below.  This is on a Windows 7 PC with Sophos endpoint 10.7.  I do see a line in the logs below indicating a failure to authenticate.  I'm not sure why that would be, as this seems to have worked on a different PC running Windows 10:

Trace(2017-Dec-12 10:44:39): =========================
Trace(2017-Dec-12 10:44:39): ALUpdate is starting.
Trace(2017-Dec-12 10:44:39): AutoUpdate version: 5.7
Trace(2017-Dec-12 10:44:39): Build : 204324
Trace(2017-Dec-12 10:44:39): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2017-Dec-12 10:44:39): =========================
Trace(2017-Dec-12 10:44:39): Process security set successfully
Trace(2017-Dec-12 10:44:39): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos.
Trace(2017-Dec-12 10:44:39): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2017-Dec-12 10:44:39): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2017-Dec-12 10:44:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2017-Dec-12 10:44:39): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2017-Dec-12 10:44:39): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2017-Dec-12 10:44:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2017-Dec-12 10:44:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2017-Dec-12 10:44:39): Computer is a not possible cluster
Trace(2017-Dec-12 10:44:39): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Dec-12 10:44:39): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Dec-12 10:44:39): Considering subscribed products.
Trace(2017-Dec-12 10:44:39): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2017-Dec-12 10:44:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2017-Dec-12 10:44:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2017-Dec-12 10:44:39): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Dec-12 10:44:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.
Trace(2017-Dec-12 10:44:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2017-Dec-12 10:44:39): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Dec-12 10:44:39): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2017-Dec-12 10:44:39): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2017-Dec-12 10:44:39): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Dec-12 10:44:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed.
Trace(2017-Dec-12 10:44:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2017-Dec-12 10:44:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2017-Dec-12 10:44:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2017-Dec-12 10:44:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2017-Dec-12 10:44:39): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:39): GenerateCustomerID: complete
Trace(2017-Dec-12 10:44:39): Computer is a not possible cluster
Trace(2017-Dec-12 10:44:39): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Dec-12 10:44:39): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Dec-12 10:44:39): IPCSender::ProcessSend started
Trace(2017-Dec-12 10:44:39): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Dec-12 10:44:39): RMSMessageHandler: ALUpdateStart
Trace(2017-Dec-12 10:44:39): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Dec-12 10:44:39): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Dec-12 10:44:39): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Dec-12 10:44:39): ALUpdate(AutoUpdate.Started):
Trace(2017-Dec-12 10:44:39): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Dec-12 10:44:39): PopulateCache: Entering
Trace(2017-Dec-12 10:44:39): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SAU Product
Trace(2017-Dec-12 10:44:39): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Dec-12 10:44:39): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2017-Dec-12 10:44:39): Skipping SDDS2 update location: Sophos
Trace(2017-Dec-12 10:44:39): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2017-Dec-12 10:44:39): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Dec-12 10:44:39): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:39): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:39): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:39): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:39): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:39): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:39): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:39): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:39): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:39): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:39): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:39): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:39): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:39): server = sophos
Trace(2017-Dec-12 10:44:39): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:39): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:39): No manually configured proxy.
Trace(2017-Dec-12 10:44:39): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:39): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:41): Enumerating available product versions...
Trace(2017-Dec-12 10:44:41): Failed to authenticate
Trace(2017-Dec-12 10:44:41): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:43): Failed to authenticate
Trace(2017-Dec-12 10:44:43): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:44:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:44:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:43): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:43): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:43): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:43): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:43): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:43): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:43): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:43): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:43): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:43): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:43): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:43): server = sophos
Trace(2017-Dec-12 10:44:43): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:43): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:43): No manually configured proxy.
Trace(2017-Dec-12 10:44:43): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:43): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:44): Enumerating available product versions...
Trace(2017-Dec-12 10:44:44): Failed to authenticate
Trace(2017-Dec-12 10:44:44): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:46): Failed to authenticate
Trace(2017-Dec-12 10:44:46): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:44:46): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:44:46): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:46): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:46): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:46): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:46): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:46): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:46): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:46): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:46): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:46): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:46): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:46): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:46): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:46): server = sophos
Trace(2017-Dec-12 10:44:46): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:46): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:46): No manually configured proxy.
Trace(2017-Dec-12 10:44:46): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:46): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:48): Enumerating available product versions...
Trace(2017-Dec-12 10:44:48): Failed to authenticate
Trace(2017-Dec-12 10:44:48): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:49): Failed to authenticate
Trace(2017-Dec-12 10:44:49): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:44:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:44:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:49): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:49): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:49): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:49): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:49): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:49): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:49): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:49): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:49): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:49): server = sophos
Trace(2017-Dec-12 10:44:49): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:49): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:49): No manually configured proxy.
Trace(2017-Dec-12 10:44:49): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:49): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:51): Enumerating available product versions...
Trace(2017-Dec-12 10:44:51): Failed to authenticate
Trace(2017-Dec-12 10:44:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:53): Failed to authenticate
Trace(2017-Dec-12 10:44:53): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:44:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:44:53): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:53): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:53): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:53): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:53): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:53): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:53): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:53): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:53): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:53): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:53): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:53): server = sophos
Trace(2017-Dec-12 10:44:53): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:53): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:53): No manually configured proxy.
Trace(2017-Dec-12 10:44:53): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:53): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:54): Enumerating available product versions...
Trace(2017-Dec-12 10:44:54): Failed to authenticate
Trace(2017-Dec-12 10:44:54): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:56): Failed to authenticate
Trace(2017-Dec-12 10:44:56): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:44:56): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:44:56): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Dec-12 10:44:56): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Dec-12 10:44:56): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Dec-12 10:44:56): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Dec-12 10:44:56): SULUpdateLocation created!
Trace(2017-Dec-12 10:44:56): TrySyncProduct, Calling BeginSync
Trace(2017-Dec-12 10:44:56): SULUpdateLocation: BeginSync
Trace(2017-Dec-12 10:44:56): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Dec-12 10:44:56): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Dec-12 10:44:56): Calling SULDownloader Setup...
Trace(2017-Dec-12 10:44:56): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Dec-12 10:44:56): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Dec-12 10:44:56): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Dec-12 10:44:56): server = sophos
Trace(2017-Dec-12 10:44:56): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Dec-12 10:44:56): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Dec-12 10:44:56): No manually configured proxy.
Trace(2017-Dec-12 10:44:56): SULDownloader setup successful.
Trace(2017-Dec-12 10:44:56): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:44:58): Enumerating available product versions...
Trace(2017-Dec-12 10:44:58): Failed to authenticate
Trace(2017-Dec-12 10:44:58): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.7.2.3.3692.1/
Trace(2017-Dec-12 10:45:00): Failed to authenticate
Trace(2017-Dec-12 10:45:00): Failed: SDDS2 CheckResubscription failed
Trace(2017-Dec-12 10:45:00): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Dec-12 10:45:00): ALUpdate():
Trace(2017-Dec-12 10:45:00): ALUpdate(DownloadEnded):
Trace(2017-Dec-12 10:45:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:00): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Dec-12 10:45:01): RMSMessageHandler: ALUpdateEnd
Trace(2017-Dec-12 10:45:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Dec-12 10:45:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Dec-12 10:45:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Dec-12 10:45:01): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Dec-12 10:45:02): IPCSender::ProcessSend exiting
Trace(2017-Dec-12 10:45:02): ALUpdate finished

 



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  • 0

    Hello David Holtmann,

    the iconnlocal.cfg isn't exactly new, it's been here for quite some time. Even though the connection address looks genuine it's just a symbolic address for Sophos.

    Failed to authenticate
    suggests that there's an error in the credentials. Did you already try to reenter them?

    Christian

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  • 0

    Hello David Holtmann,

    the iconnlocal.cfg isn't exactly new, it's been here for quite some time. Even though the connection address looks genuine it's just a symbolic address for Sophos.

    Failed to authenticate
    suggests that there's an error in the credentials. Did you already try to reenter them?

    Christian

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