DLink wifi cameras are blocked on all browsers. WWW.MYDLINK.COM

I also have this problem, I am the administrator of my PC, so now when I have to connect to the cameras I deactivate sophos protection. Can't add an exception for the site?

Hello Paolo Arlotti,

it depends on the product you are using. The thread was originally about a centrally managed SESC installation. Apart from the question what it is that has to be allowed the challenge is that the managed policy can override local modification at any time.

Of course you can cut the power line to your home if you want to turn off your PC. Question is, what exactly is blocked (www.mydlink.com is accessible, Sophos on the PC can't affect the cameras), if it is, and by what component. This is something you have to find out. With all these combinations of suppliers, devices, and management implementations  it is impossible to have a ready made solution for all of them.

So, basic question is: Which Sophos Endpoint product? Knowing this it's possible to tell what logs should be checked and depending on the findings suggest a solution (of course except someone reading this forum has experience with D-Link cameras and Sophos and is willing to share it).

Christian

Hello Paolo Arlotti,

it depends on the product you are using. The thread was originally about a centrally managed SESC installation. Apart from the question what it is that has to be allowed the challenge is that the managed policy can override local modification at any time.

Of course you can cut the power line to your home if you want to turn off your PC. Question is, what exactly is blocked (www.mydlink.com is accessible, Sophos on the PC can't affect the cameras), if it is, and by what component. This is something you have to find out. With all these combinations of suppliers, devices, and management implementations  it is impossible to have a ready made solution for all of them.

So, basic question is: Which Sophos Endpoint product? Knowing this it's possible to tell what logs should be checked and depending on the findings suggest a solution (of course except someone reading this forum has experience with D-Link cameras and Sophos and is willing to share it).

Christian

Hi Cristiano,

I'm on my PC using a Sophos Endpoint Security and control version 10.8, mode STAND ALONE.

I am a machine administrator.

I connect to the camera management website; https://it.mydlink.com/

If I leave the Sophos autoprotect feature enabled I can't see any cam.

Hello Paolo Arlotti,

I see, SESC but stand-alone.

You can access the website and log in but you get a message similar to the one in the initial post?
If something's deliberately blocked (as opposed to some obscure error) you should find an entry in the Anti-Virus and HIPS log. I'm not sure what you mean by autoprotect feature - scansione in accesso? Just asking because by default Scansione de i contenuti is set to Scansione in accesso.

Christian 

Hi Christian,

I confirm that it happens as in the initial post.

I can access the site, the procedure opens a plugin and should show the live view of the cams.

With sophos eneble:

this is blocked:

Which log should I check specifically?

Hello Paolo Arlotti,

from the GUI it's the Anti-Virus and HIPS log that could have some information.
As said, it could be Scansione deo contenuti. Does the camera connection work when you disable it?

Christian

Disabling "content scanning"

It works !

can I add an exception to content scanning?

Hello Paolo Arlotti,

as far as I know you can't selectively (i.e. per site or IP) disable content/download scanning.
Is there an entry in the AV and HIPS log that says something has been blocked? And BTW, which Windows version?

Christian

Unfortunately no entries in the log; this problem occurs with both Sophos Cloud and Sophos endpoints.

My pc is Windows 10 professional ver1903

Hello Paolo Arlotti,

it seems there is some incompatibility. I think it's necessary to open a ticket with Support.

Christian

Hi Paolo,

I believe you'll need to add a website exclusion for the IP of the camera and not mydlink.com.  You can do this by clicking Configure > Authorization > Websites.  I've included a screenshot of where to find this below:

Hello MEric and Paolo,

unless this has changed website/IP exclusions apply only to blocking of malicious websites, neither to Web Control nor to Content Scanning (that's what Paolo turned off, implicitly with turning off on-access and then explicitly).

Christian