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Updates fails with WindowsProxyDiscoveryWrapper - GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12167

Uwe @ Home

Hello,

some days back, a good friend offered me a used Sophos UTM 110/120 (without HDD / License).
Meanwhile the system is running at home with a new hdd and a home license.

Since the system reports that "Endpoint Antivirus" is licensed for 10 users I'm now trying to install it on one client.

The installation succeeds, but the update always fails with the following excerpt from SophosUpdate.log:

    2017-11-26T19:01:09.034Z [ 1056] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
    2017-11-26T19:01:09.034Z [ 1056] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
    2017-11-26T19:01:09.037Z [ 1056] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12167.
    2017-11-26T19:01:30.136Z [ 1056] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2017-11-26T19:01:30.136Z [ 1056] ERROR SUL-Log [E59264] Cannot locate server for dci.sophosupd.com/.../f638c3f5dfbda955804e4189d290c4b1.xml
    2017-11-26T19:01:30.136Z [ 1056] INFO  SUL-Log [I23144] No proxy was used.
    2017-11-26T19:01:30.136Z [ 1056] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2017-11-26T19:01:30.136Z [ 1056] ERROR SUL-Log [E35364] Out of update sources
    2017-11-26T19:01:30.137Z [ 1056] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise

Accoding to the UTMs Web-Protection log, it really tries to access that file, but really can't find it:

    2017:11:26-20:13:25 utm httpproxy[4447]: id="0001" severity="info" sys="SecureWeb"
      sub="http" action="pass" method="GET" srcip="192.168.5.22" dstip="178.79.242.217"
      statuscode="404" cached="0"
      url="dci.sophosupd.com/.../f638c3f5dfbda955804e4189d290c4b1.xml"

What I tried so far:

o Endpoint Protection
  - Installed the Package multiple times on the client.
    Each time with a restart in between removal and reinstallation.
  - Disabled "Endpoint Protection" on the UTM, enabled it again,
    reset the registration token and downloaded the package
    each time again from scratch.
  - Tried the slim and the full package.
o Web-Protection (in transparent mode)
  - Excluded all Sophos Servers (LiveConnect and Update-Servers) from transparency-mode
  - Excluded the Client from transparency-mode
  - Enabled and disabled caching
  - Enabled and disabled the option to force caching of Sophos Endpoint Updates
  - Cleared the cache multiple times
  - (Alway kept default exclusions for "Sophos LiveConnect" and "Sophos Services" enabled)
o Tried to access some Sophos URLs manually:
  - "http://dci.sophosupd.com" reports: "Sophos dci Site" and "Connection Successful"
  - "dci.sophosupd.com/.../" reports: 404

What can I do to get it working?

Best regards, Uwe



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Parents
  • 0

    Hi Uwe and Sophos support... this seems to be an issue

    I'm experiencing similar issues and like you Uwe, pretty much done your "Tried so Far List"

    Also I cannot seem to expose and log any traffic to "Sophos" domains with Live Logs for Network or Web traffic - so I have no idea if it is blocked or not

    Im on UTM Home

    Firmware version:        9.506-2
    Pattern version:        135988

    My log of frustration!!!

     

    2017-11-30T20:22:05.485Z [ 4256] INFO  WinMain =========================
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate is starting.
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain AutoUpdate version      : 5.1.1.1
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate version    : 5.1.1.1
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Build                   : 100004
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain =========================
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform ID: WIN_7_X64
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform upgraded:0
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Subscription: cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Features:
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Set process security
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Initialise COM.
    2017-11-30T20:22:05.487Z [ 4256] INFO  WinMain Load config.
    2017-11-30T20:22:05.487Z [ 4256] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 930 bytes.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create registry reporter.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create platform reporter.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Load state.
    2017-11-30T20:22:05.488Z [ 4256] INFO  StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2017-11-30T20:22:05.489Z [ 4256] INFO  WinMain Create progress reporter.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create language neutral logger.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create downloader.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create installer.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create adapter writer.
    2017-11-30T20:22:05.504Z [ 4256] INFO  IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create completion reporter.
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create update logic.
    2017-11-30T20:22:05.504Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Performing update.
    2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
    2017-11-30T20:22:05.504Z [ 4256] INFO  UpdateLogic::Update Reporting update start.
    2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:05.505Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:05.523Z [ 4256] INFO  UpdateLogic::SyncAndInstall Syncing products.
    2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/cloudupdate
    2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.net/cloudupdate
    2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal Username: GB04KIQ4J2
    2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
    2017-11-30T20:22:05.524Z [ 4256] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
    2017-11-30T20:22:05.866Z [ 4256] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
    2017-11-30T20:22:15.136Z [ 4256] ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.
    2017-11-30T20:22:15.137Z [ 4256] INFO  UpdateLogic::SyncAndInstall Saving state.
    2017-11-30T20:22:15.137Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2017-11-30T20:22:15.138Z [ 4256] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
    2017-11-30T20:22:16.165Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
    2017-11-30T20:22:16.165Z [ 4256] INFO  WinMain SophosUpdate has completed with the result 0.
    2017-11-30T20:22:16.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
    2017-11-30T20:22:16.166Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:17.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
    2017-11-30T20:22:17.165Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
    2017-11-30T20:22:17.166Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml

     

    Cheers

    Craig

Reply
  • 0

    Hi Uwe and Sophos support... this seems to be an issue

    I'm experiencing similar issues and like you Uwe, pretty much done your "Tried so Far List"

    Also I cannot seem to expose and log any traffic to "Sophos" domains with Live Logs for Network or Web traffic - so I have no idea if it is blocked or not

    Im on UTM Home

    Firmware version:        9.506-2
    Pattern version:        135988

    My log of frustration!!!

     

    2017-11-30T20:22:05.485Z [ 4256] INFO  WinMain =========================
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate is starting.
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain AutoUpdate version      : 5.1.1.1
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate version    : 5.1.1.1
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Build                   : 100004
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain =========================
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform ID: WIN_7_X64
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform upgraded:0
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Subscription: cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Features:
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Set process security
    2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Initialise COM.
    2017-11-30T20:22:05.487Z [ 4256] INFO  WinMain Load config.
    2017-11-30T20:22:05.487Z [ 4256] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 930 bytes.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create registry reporter.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create platform reporter.
    2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Load state.
    2017-11-30T20:22:05.488Z [ 4256] INFO  StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2017-11-30T20:22:05.489Z [ 4256] INFO  WinMain Create progress reporter.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create language neutral logger.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create downloader.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create installer.
    2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create adapter writer.
    2017-11-30T20:22:05.504Z [ 4256] INFO  IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create completion reporter.
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create update logic.
    2017-11-30T20:22:05.504Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
    2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Performing update.
    2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
    2017-11-30T20:22:05.504Z [ 4256] INFO  UpdateLogic::Update Reporting update start.
    2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:05.505Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:05.523Z [ 4256] INFO  UpdateLogic::SyncAndInstall Syncing products.
    2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/cloudupdate
    2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.net/cloudupdate
    2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal Username: GB04KIQ4J2
    2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
    2017-11-30T20:22:05.524Z [ 4256] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
    2017-11-30T20:22:05.866Z [ 4256] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
    2017-11-30T20:22:15.136Z [ 4256] ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.
    2017-11-30T20:22:15.137Z [ 4256] INFO  UpdateLogic::SyncAndInstall Saving state.
    2017-11-30T20:22:15.137Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2017-11-30T20:22:15.138Z [ 4256] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
    2017-11-30T20:22:16.165Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
    2017-11-30T20:22:16.165Z [ 4256] INFO  WinMain SophosUpdate has completed with the result 0.
    2017-11-30T20:22:16.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
    2017-11-30T20:22:16.166Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2017-11-30T20:22:17.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
    2017-11-30T20:22:17.165Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
    2017-11-30T20:22:17.166Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml

     

    Cheers

    Craig

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