Sophos 10.7 standalone installation impossible to update

Bonjour,

je viens d'installer une version standalone de Sophos 10.7 sur Windows 10 Professional et il est impossible de le mettre à jour. Je précise que le serveur de mise à jour est bien réglé sur "Sophos" et que mes noms d'utilisateurs et mot de passe sont bons.

L'erreur est la suivante : ERREUR : impossible de trouver une source pour le package mis à jour

Voici un extrait de mon fichier alc.log :

0x4 ALUpdate 0x32 0x1d4c 0x1 0x6 0xc64 0x5a05ba98
0x4 SDDS2Update 0x32 0x1d4c 0x1 0x55 0xc64 0x5a05baa5 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x1d4c 0x1 0x55 0xc64 0x5a05baaf SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x1d4c 0x1 0x55 0xc64 0x5a05baaf SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x1d4c 0x1 0x55 0xc64 0x5a05baaf SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x1d4c 0x1 0x55 0xc64 0x5a05bab0 SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x1d4c 0x1 0xa3 0xc64 0x5a05bab0
0x4 ALUpdate 0x32 0x1d4c 0x1 0x52 0xc64 0x5a05bab0
0x4 ALUpdate 0x32 0x1d4c 0x1 0x7b 0xc64 0x5a05bab1
0x4 ALUpdate 0x32 0x24c0 0x1 0x6 0x24c4 0x5a05c25b
0x4 SDDS2Update 0x32 0x24c0 0x1 0x55 0x24c4 0x5a05c25b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x24c0 0x1 0x55 0x24c4 0x5a05c25c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x24c0 0x1 0x55 0x24c4 0x5a05c25c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x24c0 0x1 0x55 0x24c4 0x5a05c25c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x24c0 0x1 0x55 0x24c4 0x5a05c25d SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x24c0 0x1 0xa3 0x24c4 0x5a05c25d
0x4 ALUpdate 0x32 0x24c0 0x1 0x52 0x24c4 0x5a05c25d
0x4 ALUpdate 0x32 0x24c0 0x1 0x7b 0x24c4 0x5a05c25e
0x4 ALUpdate 0x32 0x710 0x1 0x6 0x1484 0x5a05c92b
0x4 SDDS2Update 0x32 0x710 0x1 0x55 0x1484 0x5a05c92b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x710 0x1 0x55 0x1484 0x5a05c92b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x710 0x1 0x55 0x1484 0x5a05c92c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x710 0x1 0x55 0x1484 0x5a05c92c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x710 0x1 0x55 0x1484 0x5a05c92c SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x710 0x1 0xa3 0x1484 0x5a05c92c
0x4 ALUpdate 0x32 0x710 0x1 0x52 0x1484 0x5a05c92c
0x4 ALUpdate 0x32 0x710 0x1 0x7b 0x1484 0x5a05c92d
0x4 ALUpdate 0x32 0x28c0 0x1 0x6 0x20c0 0x5a05d73a
0x4 SDDS2Update 0x32 0x28c0 0x1 0x55 0x20c0 0x5a05d73a SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x28c0 0x1 0x55 0x20c0 0x5a05d73b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x28c0 0x1 0x55 0x20c0 0x5a05d73b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x28c0 0x1 0x55 0x20c0 0x5a05d73c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x28c0 0x1 0x55 0x20c0 0x5a05d73c SophosEndpointSecurityandControl sophos

Et ici de mon fichier ALUpdate.log :

Trace(2017-Nov-14 15:51:39): ALUpdate is starting.
Trace(2017-Nov-14 15:51:39): AutoUpdate version: 5.7
Trace(2017-Nov-14 15:51:39): Build : 204324
Trace(2017-Nov-14 15:51:39): Command line : -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2017-Nov-14 15:51:39): =========================
Trace(2017-Nov-14 15:51:39): Process security set successfully
Trace(2017-Nov-14 15:51:39): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2017-Nov-14 15:51:39): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2017-Nov-14 15:51:39): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2017-Nov-14 15:51:39): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2017-Nov-14 15:51:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2017-Nov-14 15:51:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2017-Nov-14 15:51:39): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2017-Nov-14 15:51:39): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2017-Nov-14 15:51:39): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2017-Nov-14 15:51:39): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2017-Nov-14 15:51:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2017-Nov-14 15:51:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2017-Nov-14 15:51:39): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2017-Nov-14 15:51:39): Computer is a not possible cluster
Trace(2017-Nov-14 15:51:39): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Nov-14 15:51:39): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Nov-14 15:51:39): Considering subscribed products.
Trace(2017-Nov-14 15:51:39): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Nov-14 15:51:39): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2017-Nov-14 15:51:39): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2017-Nov-14 15:51:39): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Nov-14 15:51:39): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Nov-14 15:51:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed.
Trace(2017-Nov-14 15:51:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2017-Nov-14 15:51:39): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2017-Nov-14 15:51:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2017-Nov-14 15:51:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2017-Nov-14 15:51:39): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2017-Nov-14 15:51:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2017-Nov-14 15:51:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is optional.
Trace(2017-Nov-14 15:51:39): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2017-Nov-14 15:51:39): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:39): Customer ID has changed
Trace(2017-Nov-14 15:51:39): GenerateCustomerID: complete
Trace(2017-Nov-14 15:51:39): Computer is a not possible cluster
Trace(2017-Nov-14 15:51:39): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Nov-14 15:51:39): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Nov-14 15:51:39): IPCSender::ProcessSend started
Trace(2017-Nov-14 15:51:39): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Nov-14 15:51:39): RMSMessageHandler: ALUpdateStart
Trace(2017-Nov-14 15:51:39): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Nov-14 15:51:39): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Nov-14 15:51:39): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Nov-14 15:51:39): ALUpdate(AutoUpdate.Started):
Trace(2017-Nov-14 15:51:39): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Nov-14 15:51:39): PopulateCache: Entering
Trace(2017-Nov-14 15:51:39): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64
Trace(2017-Nov-14 15:51:39): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Nov-14 15:51:39): ProductFactory::Create: SAU Product
Trace(2017-Nov-14 15:51:39): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:39): Using default subscription values...
Trace(2017-Nov-14 15:51:39): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2017-Nov-14 15:51:39): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2017-Nov-14 15:51:39): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2017-Nov-14 15:51:39): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2017-Nov-14 15:51:39): Skipping SDDS2 update location: Sophos
Trace(2017-Nov-14 15:51:39): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2017-Nov-14 15:51:39): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Nov-14 15:51:39): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Nov-14 15:51:39): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Nov-14 15:51:39): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Nov-14 15:51:39): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:39): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:39): Using default subscription values...
Trace(2017-Nov-14 15:51:39): SULUpdateLocation created!
Trace(2017-Nov-14 15:51:39): TrySyncProduct, Calling BeginSync
Trace(2017-Nov-14 15:51:39): SULUpdateLocation: BeginSync
Trace(2017-Nov-14 15:51:39): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Nov-14 15:51:39): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Nov-14 15:51:39): Calling SULDownloader Setup...
Trace(2017-Nov-14 15:51:39): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Nov-14 15:51:39): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Nov-14 15:51:39): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Nov-14 15:51:39): server = sophos
Trace(2017-Nov-14 15:51:39): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Nov-14 15:51:39): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Nov-14 15:51:39): No manually configured proxy.
Trace(2017-Nov-14 15:51:39): SULDownloader setup successful.
Trace(2017-Nov-14 15:51:39): SubscriptionProvider: FALLBACK/RECOMMENDED/1.0
Trace(2017-Nov-14 15:51:40): Could not locate product
Trace(2017-Nov-14 15:51:40): Failed: SDDS2 CheckResubscription failed
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Nov-14 15:51:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Nov-14 15:51:40): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:40): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:40): Using default subscription values...
Trace(2017-Nov-14 15:51:40): SULUpdateLocation created!
Trace(2017-Nov-14 15:51:40): TrySyncProduct, Calling BeginSync
Trace(2017-Nov-14 15:51:40): SULUpdateLocation: BeginSync
Trace(2017-Nov-14 15:51:40): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Nov-14 15:51:40): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Nov-14 15:51:40): Calling SULDownloader Setup...
Trace(2017-Nov-14 15:51:40): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Nov-14 15:51:40): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Nov-14 15:51:40): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Nov-14 15:51:40): server = sophos
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Nov-14 15:51:40): No manually configured proxy.
Trace(2017-Nov-14 15:51:40): SULDownloader setup successful.
Trace(2017-Nov-14 15:51:40): SubscriptionProvider: FALLBACK/RECOMMENDED/1.0
Trace(2017-Nov-14 15:51:40): Could not locate product
Trace(2017-Nov-14 15:51:40): Failed: SDDS2 CheckResubscription failed
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Nov-14 15:51:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Nov-14 15:51:40): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:40): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:40): Using default subscription values...
Trace(2017-Nov-14 15:51:40): SULUpdateLocation created!
Trace(2017-Nov-14 15:51:40): TrySyncProduct, Calling BeginSync
Trace(2017-Nov-14 15:51:40): SULUpdateLocation: BeginSync
Trace(2017-Nov-14 15:51:40): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Nov-14 15:51:40): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Nov-14 15:51:40): Calling SULDownloader Setup...
Trace(2017-Nov-14 15:51:40): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Nov-14 15:51:40): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Nov-14 15:51:40): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Nov-14 15:51:40): server = sophos
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Nov-14 15:51:40): No manually configured proxy.
Trace(2017-Nov-14 15:51:40): SULDownloader setup successful.
Trace(2017-Nov-14 15:51:40): SubscriptionProvider: FALLBACK/RECOMMENDED/1.0
Trace(2017-Nov-14 15:51:40): Could not locate product
Trace(2017-Nov-14 15:51:40): Failed: SDDS2 CheckResubscription failed
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Nov-14 15:51:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Nov-14 15:51:40): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Nov-14 15:51:40): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:40): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:40): Using default subscription values...
Trace(2017-Nov-14 15:51:40): SULUpdateLocation created!
Trace(2017-Nov-14 15:51:40): TrySyncProduct, Calling BeginSync
Trace(2017-Nov-14 15:51:40): SULUpdateLocation: BeginSync
Trace(2017-Nov-14 15:51:40): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Nov-14 15:51:40): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Nov-14 15:51:40): Calling SULDownloader Setup...
Trace(2017-Nov-14 15:51:40): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Nov-14 15:51:40): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Nov-14 15:51:40): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Nov-14 15:51:40): server = sophos
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Nov-14 15:51:40): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Nov-14 15:51:40): No manually configured proxy.
Trace(2017-Nov-14 15:51:40): SULDownloader setup successful.
Trace(2017-Nov-14 15:51:40): SubscriptionProvider: FALLBACK/RECOMMENDED/1.0
Trace(2017-Nov-14 15:51:41): Could not locate product
Trace(2017-Nov-14 15:51:41): Failed: SDDS2 CheckResubscription failed
Trace(2017-Nov-14 15:51:41): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Nov-14 15:51:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Nov-14 15:51:41): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2017-Nov-14 15:51:41): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2017-Nov-14 15:51:41): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Nov-14 15:51:41): Could not open registry key: SOFTWARE\Sophos\AutoUpdate\Service\Subscription
Trace(2017-Nov-14 15:51:41): Using default subscription values...
Trace(2017-Nov-14 15:51:41): SULUpdateLocation created!
Trace(2017-Nov-14 15:51:41): TrySyncProduct, Calling BeginSync
Trace(2017-Nov-14 15:51:41): SULUpdateLocation: BeginSync
Trace(2017-Nov-14 15:51:41): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2017-Nov-14 15:51:41): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos
Trace(2017-Nov-14 15:51:41): Calling SULDownloader Setup...
Trace(2017-Nov-14 15:51:41): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2017-Nov-14 15:51:41): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2017-Nov-14 15:51:41): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2017-Nov-14 15:51:41): server = sophos
Trace(2017-Nov-14 15:51:41): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2017-Nov-14 15:51:41): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2017-Nov-14 15:51:41): No manually configured proxy.
Trace(2017-Nov-14 15:51:41): SULDownloader setup successful.
Trace(2017-Nov-14 15:51:41): SubscriptionProvider: FALLBACK/RECOMMENDED/1.0
Trace(2017-Nov-14 15:51:41): Could not locate product
Trace(2017-Nov-14 15:51:41): Failed: SDDS2 CheckResubscription failed
Trace(2017-Nov-14 15:51:41): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 0
Trace(2017-Nov-14 15:51:41): ALUpdate():
Trace(2017-Nov-14 15:51:41): ALUpdate(DownloadEnded):
Trace(2017-Nov-14 15:51:41): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Nov-14 15:51:41): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Nov-14 15:51:41): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Nov-14 15:51:41): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Nov-14 15:51:41): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Nov-14 15:51:41): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product
Trace(2017-Nov-14 15:51:42): RMSMessageHandler: ALUpdateEnd
Trace(2017-Nov-14 15:51:42): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERREUR : impossible de trouver une source pour le package mis à jour</ReadableMessage></Config>
Trace(2017-Nov-14 15:51:42): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERREUR : impossible de trouver une source pour le package mis à jour</ReadableMessage></Config>
Trace(2017-Nov-14 15:51:42): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2017-Nov-14 15:51:43): IPCSender::ProcessSend exiting
Trace(2017-Nov-14 15:51:43): ALUpdate finished

Pourriez-vous svp m'aider.

Merci d'avance.

DPRM