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SEC and server 2012 r2 endpoint communication

Abdul Khaliq1

I've installed the console on a separate server to the AD server as recommended and i've installed the endpoint to all the computers with the firewall but not for the AD server.

Everything is communicating fine except for AD Server (Server 2012 R2), I've opened up ports 8192 and 8194 TCP inbound and outbound but makes no difference. 

The endpoint installs fine but the console doesn't even see the server so it's greyed out. I've check the Sophos network communications report and it sees no issues.

If i click on the computer detail this is the error i'm getting

Installation failed. The computer may need additional configuration before installation. See knowledgebase article 29287.Date/time Code Description
10/25/2017 2:09:19 AM fffffffd This computer is not yet managed. It is protected but has not yet reported back its status.

I've gone through the above article but it's still not working, I'm not sure what i've missed.



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  • +1

    Hello Abdul Khaliq1,

    the Sophos network communications report
    on the 2012 - it has the Management Server's name or IP in the Current parent address?     Please also check the Router log.

    You can verify that the installation succeeded on the 2012, if you open the Sophos GUI everything is there?

    Christian

Reply
  • +1

    Hello Abdul Khaliq1,

    the Sophos network communications report
    on the 2012 - it has the Management Server's name or IP in the Current parent address?     Please also check the Router log.

    You can verify that the installation succeeded on the 2012, if you open the Sophos GUI everything is there?

    Christian

Children
  • 0 in reply to QC

    Thanks Christian for directing me to correcting this issue. It was teamviewer vpn adapter causing the problem. Once i disabled it everything worked fine, SEC now sees the AD domain controller and is updating the policies. I've been trying to solves this problem for a week now so I really appreciate your input. 

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