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When installing the client, error stating that it cannot remove 3rd party software

bwarholak

I recently set up ESDP on a server, however when trying to deploy the client using the Enterprise Console, I am getting an error saying that the installation failed because it could not remove the 3rd party software.  So what I am having to do is go to each machine, and uninstall Symantec 10, and then deploy using the console.  Anyone else have this problem? 

Thanks!

:92


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    Thanks for pointing me in the direction.  I ended up having to call Sophos. 

    I had to go and update the crt.cfg file under Documents and Settings\All Users\Application Data\Sophos\Update Manager\CIDs\S000\SAVSCFXP\crt\data.zip

    I had to change all the variables that were 0's to 1's, and then save that file outside of the data.zip folder.  After that, open up Update Manager on the Enterprise console and update the configuration.  Once that is updated, you can then push to the client machine and all 3rd party security software will be uninstalled.

    :)

    :97
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  • 0

    Thanks for pointing me in the direction.  I ended up having to call Sophos. 

    I had to go and update the crt.cfg file under Documents and Settings\All Users\Application Data\Sophos\Update Manager\CIDs\S000\SAVSCFXP\crt\data.zip

    I had to change all the variables that were 0's to 1's, and then save that file outside of the data.zip folder.  After that, open up Update Manager on the Enterprise console and update the configuration.  Once that is updated, you can then push to the client machine and all 3rd party security software will be uninstalled.

    :)

    :97
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