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Application Not Updating

I am having a problem in which the definition files will update properly but the application itself fails.  I have attached the log to show you the error I am getting the error.

 

Time: 10/16/2017 14:16:21
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:16:20
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:16:20
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:16:20
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:16:20
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:16:20
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 4932
Thread ID: 4476

Time: 10/16/2017 14:14:13
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 4932
Thread ID: 4476

Time: 10/16/2017 14:14:13
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:13
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:13
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:13
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:11
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:11
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:10
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:10
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:10
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:09
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:09
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:09
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:08
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:08
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 14:14:07
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 4932
Thread ID: 2960

Time: 10/16/2017 13:17:13
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:17:12
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:17:12
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:17:12
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:17:12
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:17:12
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 8296
Thread ID: 9916

Time: 10/16/2017 13:14:59
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 8296
Thread ID: 9916

Time: 10/16/2017 13:14:59
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:59
Message: Downloading phase completed
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:58
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:58
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:56
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:56
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:55
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:55
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:54
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:53
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:09
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:08
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:08
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 13:14:07
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 8296
Thread ID: 4592

Time: 10/16/2017 12:24:14
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:24:13
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:24:13
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:24:13
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:24:13
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:24:13
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 14248
Thread ID: 14832

Time: 10/16/2017 12:22:44
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 14248
Thread ID: 14832

Time: 10/16/2017 12:22:44
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:44
Message: Downloading phase completed
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:43
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:43
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:42
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:42
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:41
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:41
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:40
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:40
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:40
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:39
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:39
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:38
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:22:37
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 14248
Thread ID: 14208

Time: 10/16/2017 12:12:56
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:12:55
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:12:55
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:12:55
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:12:55
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:12:55
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 8032
Thread ID: 4884

Time: 10/16/2017 12:11:28
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 8032
Thread ID: 4884

Time: 10/16/2017 12:11:28
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:28
Message: Downloading phase completed
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:28
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:28
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:26
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:26
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:26
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:26
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:25
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:25
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:24
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:24
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:23
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:23
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 12:11:23
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 8032
Thread ID: 12096

Time: 10/16/2017 11:32:30
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:32:29
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:32:29
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:32:29
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:32:29
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:32:29
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 12864
Thread ID: 15136

Time: 10/16/2017 11:31:04
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 12864
Thread ID: 15136

Time: 10/16/2017 11:31:04
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:04
Message: Downloading phase completed
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:03
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:02
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:01
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:01
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:01
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:31:00
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:55
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:55
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:54
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:54
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:30:53
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 12864
Thread ID: 3128

Time: 10/16/2017 11:13:08
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:13:07
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:13:07
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:13:07
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:13:07
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:13:07
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 6576
Thread ID: 10408

Time: 10/16/2017 11:11:32
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 6576
Thread ID: 10408

Time: 10/16/2017 11:11:32
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:32
Message: Downloading phase completed
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:31
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:31
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:29
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:29
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:28
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:28
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:28
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:27
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:27
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:27
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:26
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:26
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 11:11:25
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 6576
Thread ID: 9656

Time: 10/16/2017 8:19:36
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:19:35
Message: Installation of Sophos System Protection skipped
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:19:35
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:19:35
Message: Installation of Sophos Network Threat Protection skipped
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:19:35
Message: Installation of Sophos Endpoint Defense skipped
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:19:35
Message: Installation of product SAVXP failed
Module: ALUpdate
Process ID: 15212
Thread ID: 14308

Time: 10/16/2017 8:18:00
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 15212
Thread ID: 14308

Time: 10/16/2017 8:18:00
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:18:00
Message: Downloading phase completed
Module: ALUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:18:00
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:18:00
Message: Downloading product Sophos System Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:17:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 8:17:48
Message: Downloading product Sophos AutoUpdate from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:32
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:32
Message: Downloading product Sophos Network Threat Protection from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:32
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:32
Message: Downloading product Sophos Endpoint Defense from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:31
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:19
Message: Downloading product SAVXP from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:18
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:18
Message: Downloading product RMSNT from server ec02-mr04.oneviewonline.com/.../
Module: CIDUpdate
Process ID: 15212
Thread ID: 9132

Time: 10/16/2017 7:22:17
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 15212
Thread ID: 9132



This thread was automatically locked due to age.
Parents
  • I see the line:

    Message: Installation of product SAVXP failed

    So the SAV component is failing to install.

    In this case, in your Windows temp directory - \windows\temp\, you should have a pair of install logs for Sophos Anti-Virus.  The timestamps in the 2 file names will match to show they are a pair.

    E.g.

    Sophos Anti-Virus Major Install Log_170926_071012.txt

    Sophos Anti-Virus Major CustomActions Log_170926_071012.txt

    Can you drag them onto the text editor to attach them as files?

    Regards,

    Jak

Reply
  • I see the line:

    Message: Installation of product SAVXP failed

    So the SAV component is failing to install.

    In this case, in your Windows temp directory - \windows\temp\, you should have a pair of install logs for Sophos Anti-Virus.  The timestamps in the 2 file names will match to show they are a pair.

    E.g.

    Sophos Anti-Virus Major Install Log_170926_071012.txt

    Sophos Anti-Virus Major CustomActions Log_170926_071012.txt

    Can you drag them onto the text editor to attach them as files?

    Regards,

    Jak

Children
  • Hi Jak,

     

    I've the similar issue and its not updating in all machines (17++) the error is same. At one point there's a line in log file as below.

    "GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist"

    Please advise for the solution in single shoot.

     

    Thanks

    Regards