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freeze/thaw VSS failures when Sophos AV is utilized

Unitrends has an article (5520, on getting freeze/thaw VSS failures on devices running Sophos A/V when doing backups. 

I've got one server experiencing this with Unitrends. I've got another server with Windows Server Backups that keep failing , but I haven't tried uninstalling Sophos on the 2nd one yet to verify that this this the same issue.


is there any official word from Sophos on this? Has anyone else experienced this? 


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