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Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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  • 0

    Hello Shariar,

    so your main server is now 4.7 and you want to uninstall SEC and reinstall 4.7? Just in case you should take a backup of the database after stopping the Management service. Save the "private store information" using ExportPrivateStore.exe and the Certification Manager keys. There shouldn't be a problem as far as I know. Although I've never done it with a remote database I've recently uninstalled the database component (which leaves the database itself intact and running), did a custom reinstall w/o the database and subsequently re-connected the local database (don't ask why, I've just too much time on my hands :smileywink:).

    I can't say if this will solve all your problems though (like the client with the SUM first trying the server's old IP for RMS).

    Christian

    :12869
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  • 0

    Hello Shariar,

    so your main server is now 4.7 and you want to uninstall SEC and reinstall 4.7? Just in case you should take a backup of the database after stopping the Management service. Save the "private store information" using ExportPrivateStore.exe and the Certification Manager keys. There shouldn't be a problem as far as I know. Although I've never done it with a remote database I've recently uninstalled the database component (which leaves the database itself intact and running), did a custom reinstall w/o the database and subsequently re-connected the local database (don't ask why, I've just too much time on my hands :smileywink:).

    I can't say if this will solve all your problems though (like the client with the SUM first trying the server's old IP for RMS).

    Christian

    :12869
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