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Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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Parents
  • 0

    Hi,

    Is there will be any problem if we reinstall only application server (console only) from 4.7 (3, 4, 4.5 and then 4.7) without any change in database server (4.7) end. Because we are still suffering with the dashboard.

    Thanks,

    Shariar

    :12863
Reply
  • 0

    Hi,

    Is there will be any problem if we reinstall only application server (console only) from 4.7 (3, 4, 4.5 and then 4.7) without any change in database server (4.7) end. Because we are still suffering with the dashboard.

    Thanks,

    Shariar

    :12863
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