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Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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  • 0

    Hello Shariar,

    it's still not clear to me what is working and what is not. So please excuse me if I suggest something you've already tried.

    I'd start with the Update managers view (do you have more than one update manager?). Does the dashboard show green for the updates and are software and threat detection data current? If not, are there any errors in the details view?

    Switching to the Endpoints view - the management server's computer details (does it appear with our without the red x?): Is the Last message received current and does it report the correct status and number of IDEs?

    I assume that most clients show the red x. What's the Last message received timestamp (give or take a few hours) - April 11th or earlier? Are any clients reporting (I understand that you have verified that they are successfully updating)?

    Last question (or perhaps it should be the first): Where is the mrinit.conf you modified located? Note that it exists in several locations (please see here and don't worry about the subject of the article) - please verify that all of them are correct.

    Christian

    :12421
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  • 0

    Hello Shariar,

    it's still not clear to me what is working and what is not. So please excuse me if I suggest something you've already tried.

    I'd start with the Update managers view (do you have more than one update manager?). Does the dashboard show green for the updates and are software and threat detection data current? If not, are there any errors in the details view?

    Switching to the Endpoints view - the management server's computer details (does it appear with our without the red x?): Is the Last message received current and does it report the correct status and number of IDEs?

    I assume that most clients show the red x. What's the Last message received timestamp (give or take a few hours) - April 11th or earlier? Are any clients reporting (I understand that you have verified that they are successfully updating)?

    Last question (or perhaps it should be the first): Where is the mrinit.conf you modified located? Note that it exists in several locations (please see here and don't worry about the subject of the article) - please verify that all of them are correct.

    Christian

    :12421
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