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Sophos Enterprice Console dashboard is not functioning properly

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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Parents
  • HI,

    I'd just like to say that mrinit.conf is only used as a mechanism to get the config to the machines,  during the installation of the RMS package, the values are transferred from mrinit.conf (and cac.pem for that matter) into the registry.  Cac.pem and Mrinit.conf are then not touched again unless you re-protect the machine at which point they are re-copied down by setup.exe to the client.

    So the logs suggest that the machine: 10.20.0.57 still has a message router on it as the SUM client managed to obtain an IOR.   However your saying that the SUM machine should be pointing to: 10.5.14.11 which is where the updated Mrinit.conf is pointing.

    I hope that the new location has the right certificates but as a quick test,  if you stop the Sophos Message Router Service on the SUM machine and then in the registry edit:
    hklm\software\[wow6432node]]sophos\messaging system\router
    ParenAddress to be your expected location and then start the router service.  Does thismachine then appear correctly in SEC after a minute?

    If so we can fix it quite easily.

    Regards,
    Jak

    :12537
Reply
  • HI,

    I'd just like to say that mrinit.conf is only used as a mechanism to get the config to the machines,  during the installation of the RMS package, the values are transferred from mrinit.conf (and cac.pem for that matter) into the registry.  Cac.pem and Mrinit.conf are then not touched again unless you re-protect the machine at which point they are re-copied down by setup.exe to the client.

    So the logs suggest that the machine: 10.20.0.57 still has a message router on it as the SUM client managed to obtain an IOR.   However your saying that the SUM machine should be pointing to: 10.5.14.11 which is where the updated Mrinit.conf is pointing.

    I hope that the new location has the right certificates but as a quick test,  if you stop the Sophos Message Router Service on the SUM machine and then in the registry edit:
    hklm\software\[wow6432node]]sophos\messaging system\router
    ParenAddress to be your expected location and then start the router service.  Does thismachine then appear correctly in SEC after a minute?

    If so we can fix it quite easily.

    Regards,
    Jak

    :12537
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