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Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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  • 0

    Hello Christian,

    1.I'd start with the Update managers view (do you have more than one update manager?).

    We have almost 150 update manager (most of them are in remote branches 148 + Sophos Application Server + Sophos Database Server)

    Does the dashboard show green for the updates and are software and threat detection data current? If not, are there any errors in the details view?

    Dashboard does not show green for the updates. Software and threat detection data currently

    2.Switching to the Endpoints view - the management server's computer details (does it appear with our without the red x?):

    Yes. For some PC we can ping them but in dashboard it shows Red x.
    Is the Last message received current and does it report the correct status and number of IDEs?
    Last message received is not correct in dashboard but PC shows updated successfully.

    3.I assume that most clients show the red x. What's the Last message received timestamp (give or take a few hours) - April 11th or earlier? Are any clients reporting (I understand that you have verified that they are successfully updating)?

    In dashboard Last message received shows l 04/28/2011.

    For new PC it’’’’s not discovered.

    4.Last question (or perhaps it should be the first): Where is the mrinit.conf you modified located? Note that it exists in several locations (please see here and don't worry about the subject of the article) - please verify that all of them are correct.

    Yes all of them are correct. Even I check some of the red x PC it’’’’s also changed with the new IP mrinit.conf

    Thanks & Regards,

    Shariar

    :12423
Reply
  • 0

    Hello Christian,

    1.I'd start with the Update managers view (do you have more than one update manager?).

    We have almost 150 update manager (most of them are in remote branches 148 + Sophos Application Server + Sophos Database Server)

    Does the dashboard show green for the updates and are software and threat detection data current? If not, are there any errors in the details view?

    Dashboard does not show green for the updates. Software and threat detection data currently

    2.Switching to the Endpoints view - the management server's computer details (does it appear with our without the red x?):

    Yes. For some PC we can ping them but in dashboard it shows Red x.
    Is the Last message received current and does it report the correct status and number of IDEs?
    Last message received is not correct in dashboard but PC shows updated successfully.

    3.I assume that most clients show the red x. What's the Last message received timestamp (give or take a few hours) - April 11th or earlier? Are any clients reporting (I understand that you have verified that they are successfully updating)?

    In dashboard Last message received shows l 04/28/2011.

    For new PC it’’’’s not discovered.

    4.Last question (or perhaps it should be the first): Where is the mrinit.conf you modified located? Note that it exists in several locations (please see here and don't worry about the subject of the article) - please verify that all of them are correct.

    Yes all of them are correct. Even I check some of the red x PC it’’’’s also changed with the new IP mrinit.conf

    Thanks & Regards,

    Shariar

    :12423
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