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Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


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Parents
  • 0

    Hello Shariar,

    Received parent router's IOR

    the IOR contains the correct IP (31302e352e31342e3131 -> 10.5.14.11). The preceding Getting parent router IOR from 10.20.0.57:8192 suggests though that HKLM\SOFTWARE\Sophos\Messaging System\Router\\ParentAddress still contains the old value.

    @Jak - from the timestamps I conclude that it unsuccessfully tries the old IP and after 20+300 (TotalConnectRetryTimeSecs) seconds attempts the FQDN, succeeds and receives a valid IOR. Can't say why the ParentLogon immediately fails though (AFAIR an incorrect certificate will give a specific error message).

    can telnet server's 8192 from Client

    I assume you've also checked 8194?

    Christian

    :12543
Reply
  • 0

    Hello Shariar,

    Received parent router's IOR

    the IOR contains the correct IP (31302e352e31342e3131 -> 10.5.14.11). The preceding Getting parent router IOR from 10.20.0.57:8192 suggests though that HKLM\SOFTWARE\Sophos\Messaging System\Router\\ParentAddress still contains the old value.

    @Jak - from the timestamps I conclude that it unsuccessfully tries the old IP and after 20+300 (TotalConnectRetryTimeSecs) seconds attempts the FQDN, succeeds and receives a valid IOR. Can't say why the ParentLogon immediately fails though (AFAIR an incorrect certificate will give a specific error message).

    can telnet server's 8192 from Client

    I assume you've also checked 8194?

    Christian

    :12543
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