Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 10 replies
  • Subscribers 1 subscriber
  • Views 5594 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Enterprice Console dashboard is not functioning properly

Shariar

Hi,
We are using Sophos Enterprise Console 4.5 and End point Security 9.5.
Last few days we are facing problem with the Sophos Console.
1.PC shows cross though we can ping the PC from both end and PC AV update is working properly
2.Can’’’’t find the PC using find new computers tab
3.Newly installed PCs and SUM are not responding to the server(can’’’’t find the IP)
4.Can’’’’t update SUM through Update Manager
Work Done:
1.Restart both the server s (application and Database) several times
2.Scan both servers
3.Restart the SOPHOS services several times
4.Deleted Envelopes , table_router.txt and working folders files (please note enterprise console servers Envelopes files was edited automatically but database server Envelopes is not updated properly.)
Server Part Changes:
1.Changed the IP address of both application and database server.
2.Changed mrinit.conf file with the New server IP address


Please help.

Thanks & Regards,

Shariar

:12357


This thread was automatically locked due to age.
Parents
  • 0

    Hello Shariar,

    quite a lot of SUMs. And all of the listed in the Update managers view (just curious)? If you sort the Last updated column - is the current date only shown for your main server and all other SUMs have some date in the past?

    2.Switching to the Endpoints view - the management server's computer details

    I should have expressed myself more clearly: Locate you main server and double click to view its details. But from what you said I glean it's current - so it's talking to itself.

    I see at least two different issues (which might or might not be related):

    1. Some (many, all? - I did not understand this part yet) clients appear as disconnected (the x) but they do update from their respective CIDs
    2. You are no longer able to find new computers - is this correct? Which method do you use - on the network or by IP (I assume you're not using with AD)

    For 1. you should check a client's router logs (([...All Users\Application Data|ProgramData]\Sophos\Remote Management System\3\Router\Logs). They likely can give a hint why the communication is not working. BTW - do you also use the SUMs as message relays?

    Problem 2. is likely something different. As in two recent "cases" firewall settings were the culprit I'll just want to mention them here. If you can't browse from the server to an undetected PC C$ share it might not be found. Also try to telnet from the server to the client's 8194 port and from the client to the server's 8192.

    Christian

    :12429
Reply
  • 0

    Hello Shariar,

    quite a lot of SUMs. And all of the listed in the Update managers view (just curious)? If you sort the Last updated column - is the current date only shown for your main server and all other SUMs have some date in the past?

    2.Switching to the Endpoints view - the management server's computer details

    I should have expressed myself more clearly: Locate you main server and double click to view its details. But from what you said I glean it's current - so it's talking to itself.

    I see at least two different issues (which might or might not be related):

    1. Some (many, all? - I did not understand this part yet) clients appear as disconnected (the x) but they do update from their respective CIDs
    2. You are no longer able to find new computers - is this correct? Which method do you use - on the network or by IP (I assume you're not using with AD)

    For 1. you should check a client's router logs (([...All Users\Application Data|ProgramData]\Sophos\Remote Management System\3\Router\Logs). They likely can give a hint why the communication is not working. BTW - do you also use the SUMs as message relays?

    Problem 2. is likely something different. As in two recent "cases" firewall settings were the culprit I'll just want to mention them here. If you can't browse from the server to an undetected PC C$ share it might not be found. Also try to telnet from the server to the client's 8194 port and from the client to the server's 8192.

    Christian

    :12429
Children
No Data
Unfiltered HTML