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Sophos blocking access to the internet?

Matt McCormick

Hi all, thanks in advance for the help. My company has endpoint antivirus protection on all of our laptops but for some reason it is blocking one laptop in particular from accessing web pages? when I uninstall it searching is fine, but if i reinstall it than we have the same issue. This is on one laptop out of 30. Any recommendations? 



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  • 0

    What is the OS?

    If you disable Web control (if enabled) and web protection features (download scanning and malicious website lookups) does it work again?  If it's Windows 7 you will need to reboot again after disabling them to allow the LSP to be removed.

    Regards,

    Jak

  • 0 in reply to jak

    I had faced a similar issue on a windows 7 machine. When the Web Protection feature is disabled, then the issue was resolved. I would like to know if there is any other alternate option for this other than disabling the Web Protection. The Sophos version was 10.3.10.

     

    Thanks,

    Rajesh Nair

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  • 0 in reply to jak

    I had faced a similar issue on a windows 7 machine. When the Web Protection feature is disabled, then the issue was resolved. I would like to know if there is any other alternate option for this other than disabling the Web Protection. The Sophos version was 10.3.10.

     

    Thanks,

    Rajesh Nair

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