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Client AutoUpdate has expired

YuzenChen

Hi , 

I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message .

I collect sdu log and find sau setup log :

28-03-2017 15:28:28 Successfully requested Sophos Endpoint Defense disable tamper protection of SAU.
28-03-2017 15:28:28 Updating credentials have expired.
28-03-2017 15:28:28 Adding registry key for SophosAlert.exe: cmd.exe /c IF EXIST "C:\Program Files\Sophos\AutoUpdate\SophosAlert.exe" start "Sophos" /B "C:\Program Files\Sophos\AutoUpdate\SophosAlert.exe"
28-03-2017 15:28:28 Successfully registered for tamper protection with Sophos Endpoint Defense.
28-03-2017 15:28:28 Error: Unknown exception




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    Hello YuzenChen,

    which version is running on this endpoint - and only one machine shows this?
    It does update from the management server (UNC or HTTP?) because the message looks like one from a stand-alone version?

    Christian

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  • 0

    Hello YuzenChen,

    which version is running on this endpoint - and only one machine shows this?
    It does update from the management server (UNC or HTTP?) because the message looks like one from a stand-alone version?

    Christian

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