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Virus/spyware 'Troj/Badsrc-M

I am getting the following alerts for a few machines:

Virus/spyware 'Troj/Badsrc-M' has been detected in "\\.\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\pagefile.sys". Cleanup failed.

I believe this to be a false positive, but am not sure, and further, if it is a false positive I don't know how to make it go away. Any help is greatly appreciated.

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0 QC over 7 years ago

Hello Kris Mortensen,

you might occasionally encounter this and a few other (false positive) detections with shadow copies of the pagefile or "database" (e.g. *.edb) files. These can safely be ignored acknowledged. From the console select the affected endpoints, right-click, Resolve alerts and errors ... → select and Acknowledge. Or from the local GUI's Quarantine manager select and Clear from list.

Christian
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0 QC over 7 years ago

Hello Kris Mortensen,

you might occasionally encounter this and a few other (false positive) detections with shadow copies of the pagefile or "database" (e.g. *.edb) files. These can safely be ignored acknowledged. From the console select the affected endpoints, right-click, Resolve alerts and errors ... → select and Acknowledge. Or from the local GUI's Quarantine manager select and Clear from list.

Christian
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0 Kris Mortensen over 7 years ago in reply to QC

Thanks for getting back with me! I am hoping for something besides a manual acknowledge; I would be spending a lot more time in the console than I really want to at that point. I see your point about not ignoring them, but at this point they are all false positives and because of that I need to ignore them. Is there a better way to tune the false positives out?
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0 QC over 7 years ago in reply to Kris Mortensen

Hello ,

not really. Do you have that many alerts? I have some 5000 endpoints and I had not more than a handful of these alerts in the last year. Guess it'd be safe to add an exclusion for the shadow copy (like \\.\GLOBALROOT\Device\HarddiskVolumeShadowCopy*\pagefile.sys), can't say if it'd help.

Christian
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0 DM85 over 4 years ago in reply to Kris Mortensen

Hi Kris

Did you ever find a solution to this? I also have this problem
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