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Standalone install doesn't work on Win 7 64 bit

Wigsy

I followed the best practice guide to create a web CID and installer package.  This all works perfectly well on a winxp pc but fails in 2 places on a Win 7 64bit pc.

The first issue is the batch file tries to copy the cutome config dir to %programfiles%\Sophos... but fails with access denied presumably this is Win 7's UAC getting in the way but I can't see a way around it using a batch file.

The second issue is that the setup.exe when used with the command switches doesn't do anything, I see the UAC prompt which I accept followed by the spining disk cursor for a few seconds, control passes back to the batch file and nothing else happens.  There are no error messages and nothing reported in the event log.

Has anyone else tried this or have any advice?

:5548


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    From avremove log...

    19 Oct 2010 19:22:33 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Installer (64-bit)
    19 Oct 2010 19:22:33 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG9Uninstall
    19 Oct 2010 19:22:33 Debug: Key AVG9Uninstall was found
    19 Oct 2010 19:22:33 Debug: Product in key AVG9Uninstall not a Windows Installer package, treating as a standard uninstall
    19 Oct 2010 19:22:33 Info: Detected GriSoft AVG version 9.x

    From ES Setup (this is all ther is...)

    20/10/2010,17:13:34,Information,Verified that contents of CID C:\Users\Wigsy\AppData\Local\Temp\sophosa match the manifest file,
    20/10/2010,17:13:34,Information,Searching for third-party security software.,
    20/10/2010,17:13:35,Information,Return Code 13 from third-party security software removal tool.,
    20/10/2010,17:13:35,ERROR,Detected third-party security software. To remove it, run this installer again and select the removal option. If you have already done so, contact Sophos for additional assistance.,
     So it does look like it's not able to remove the 3rd party software, if I remember riight the -ni switch means no interface so presumably that's why I don't see a message?

    Regards

    James.

    :5569
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  • 0

    From avremove log...

    19 Oct 2010 19:22:33 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Installer (64-bit)
    19 Oct 2010 19:22:33 Debug: Opening key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG9Uninstall
    19 Oct 2010 19:22:33 Debug: Key AVG9Uninstall was found
    19 Oct 2010 19:22:33 Debug: Product in key AVG9Uninstall not a Windows Installer package, treating as a standard uninstall
    19 Oct 2010 19:22:33 Info: Detected GriSoft AVG version 9.x

    From ES Setup (this is all ther is...)

    20/10/2010,17:13:34,Information,Verified that contents of CID C:\Users\Wigsy\AppData\Local\Temp\sophosa match the manifest file,
    20/10/2010,17:13:34,Information,Searching for third-party security software.,
    20/10/2010,17:13:35,Information,Return Code 13 from third-party security software removal tool.,
    20/10/2010,17:13:35,ERROR,Detected third-party security software. To remove it, run this installer again and select the removal option. If you have already done so, contact Sophos for additional assistance.,
     So it does look like it's not able to remove the 3rd party software, if I remember riight the -ni switch means no interface so presumably that's why I don't see a message?

    Regards

    James.

    :5569
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