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Standalone install doesn't work on Win 7 64 bit

Wigsy

I followed the best practice guide to create a web CID and installer package.  This all works perfectly well on a winxp pc but fails in 2 places on a Win 7 64bit pc.

The first issue is the batch file tries to copy the cutome config dir to %programfiles%\Sophos... but fails with access denied presumably this is Win 7's UAC getting in the way but I can't see a way around it using a batch file.

The second issue is that the setup.exe when used with the command switches doesn't do anything, I see the UAC prompt which I accept followed by the spining disk cursor for a few seconds, control passes back to the batch file and nothing else happens.  There are no error messages and nothing reported in the event log.

Has anyone else tried this or have any advice?

:5548


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    Hello Wigsy,

    you probably followed Best Practice: setting up home users (if not please state which one). While all the articles about creating standalone installers have been updated recently there are some errors and inconsistencies. Moreover there remain some questions which I will address in a new thread.

    Also please always specify the SAV version used.

    The first issue - haven't checked whether it is UAC because the batch file is plain wrong for both a Win7 (because there the \Config\ directory is under %ProgramData%) and 64bit (as Sophos is a 32bit application and therefore in %ProgramFiles(x86)%).

    The second issue - which switches did you use (see here for a description)? setup.exe normally returns after a few seconds when it has launched th AutoUpdate installer. The latter writes the Sophos ES setup.log to the user's %TEMP% directory. There should also be the avremove.log if you used -crt R. Check these for any errors.

    Christian

    :5555
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  • 0

    Hello Wigsy,

    you probably followed Best Practice: setting up home users (if not please state which one). While all the articles about creating standalone installers have been updated recently there are some errors and inconsistencies. Moreover there remain some questions which I will address in a new thread.

    Also please always specify the SAV version used.

    The first issue - haven't checked whether it is UAC because the batch file is plain wrong for both a Win7 (because there the \Config\ directory is under %ProgramData%) and 64bit (as Sophos is a 32bit application and therefore in %ProgramFiles(x86)%).

    The second issue - which switches did you use (see here for a description)? setup.exe normally returns after a few seconds when it has launched th AutoUpdate installer. The latter writes the Sophos ES setup.log to the user's %TEMP% directory. There should also be the avremove.log if you used -crt R. Check these for any errors.

    Christian

    :5555
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