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Migrating EC v4 to new server - updates now fail

GaryP

Good evening,

Recently moved an installation of Sophos EC  v4 from our old server to the new live server. Followed the Sophos Migration guide to the letter (no number just dated June 2010).

Initially tried to move everything from v4 to v4.5 but that did not work. Doh should have engaged brain first, stupid.

Then installed v4.0 on the new server and the migration seemed to go ok. EC started up fine and all the computers were present.

Selected Update Manager and tried to force an update. This went away for a while and then failed. Might have a handle on this as I realised I did not clean out the Sophos Update share between version (v4.5 and v4.0) so I have a plan on how to solve that issues.

Went to a client and tried to get it to update it failed with 'Could not connect to server'. From memory its running EP 9.0

On checking the configuration of the update I noticed it uses SophosUpdateMgr as the user with a hidden password. Now my understanding is that the EC will create this user with a random password when it is installed if it does not already exist. Does this then get changes when I restore the registry / certificates / database  or do I have to invade the AD on the old server to find the password and then set it on the new and run the Sophos 'hide' it etc.?

If its not that can anyone please provide a pointer to the probable cause of the problem.

Regards

Gary

:5531


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    Good afternoon Jak,

    thank-you for the suggestions, I will check this on Friday when I am next at the School.

    From memory all the steps went as planned with no errors reported. Each command was performed while logged in as Administrator.

    One item I did notice when looking at the exported files (I have a copy on a memory stick withj me now) was that the EC on the old server was installed on D: and C: on the new server. I cannot see how this would cause an y problems.

    Regards

    Gary

    :5547
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  • 0

    Good afternoon Jak,

    thank-you for the suggestions, I will check this on Friday when I am next at the School.

    From memory all the steps went as planned with no errors reported. Each command was performed while logged in as Administrator.

    One item I did notice when looking at the exported files (I have a copy on a memory stick withj me now) was that the EC on the old server was installed on D: and C: on the new server. I cannot see how this would cause an y problems.

    Regards

    Gary

    :5547
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