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Auto Update config problem on MAC

philrob

Now have a MAC at home, so have setup a web share at work and installed Sophos on the MAC and set enterprise console to update the MAC signatures as well as windows.

The mac doesn't seem to be accepting the auto-update address. Error message is

  "Could not contact primary server http://"

with nothing after the http:// in the error message.Preferences have 'Company web server' and the full url of the folder.

The settings (with the full URL) are correct in the preferences. This I have tested by cutting and pasting the URL into a web browser. I get prompted for a username and password and,once these are entered, can browse the folder.

It seems as if sophos is not registering the URL and so can't connect.

incidentally Windows clients can update without any problems (though to a separate subfolder).

Any Ideas?

Thanks

Phil

:3591


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    Log isn't much help

    com.sophos.autoupdate: Error:    Could not contact primary server [my server details are here] at 18:07 on 29 June 2010
    com.sophos.autoupdate:     Access was denied
    com.sophos.autoupdate:

    It does show the correct details for the server (which I have replaced).

    Using a browser, I can cut and paste the server details from the log and can browse the website.



                     29 June 2010    17:39        80103 cidsync.upd
                      26 May 2010    15:28        58164 manifest.dat
                     29 June 2010    17:39          114 master.upd
                      26 May 2010    15:28        50553 product.spi
                     29 June 2010    17:39          185 root.upd
                  11 January 2007    18:18         2227 sdf.xml
                    06 March 2007    21:44        <dir> Sophos Anti-Virus.mpkg
                      26 May 2010    15:28          457 svf.xml

    Is there a way to get more detailed logging to find out where the failure is?

    I have tried leaving the credentials blank and also putting in the wrong credentials the error message stays the same. As it does if I switch to system proxy (the default).

    The error message without the address of the server makes me think something isn't being registered somewhere

    Thanks

    Phil

    :3626
Reply
  • 0

    Log isn't much help

    com.sophos.autoupdate: Error:    Could not contact primary server [my server details are here] at 18:07 on 29 June 2010
    com.sophos.autoupdate:     Access was denied
    com.sophos.autoupdate:

    It does show the correct details for the server (which I have replaced).

    Using a browser, I can cut and paste the server details from the log and can browse the website.



                     29 June 2010    17:39        80103 cidsync.upd
                      26 May 2010    15:28        58164 manifest.dat
                     29 June 2010    17:39          114 master.upd
                      26 May 2010    15:28        50553 product.spi
                     29 June 2010    17:39          185 root.upd
                  11 January 2007    18:18         2227 sdf.xml
                    06 March 2007    21:44        <dir> Sophos Anti-Virus.mpkg
                      26 May 2010    15:28          457 svf.xml

    Is there a way to get more detailed logging to find out where the failure is?

    I have tried leaving the credentials blank and also putting in the wrong credentials the error message stays the same. As it does if I switch to system proxy (the default).

    The error message without the address of the server makes me think something isn't being registered somewhere

    Thanks

    Phil

    :3626
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