Hi,
I'm looking for an answer to this issue.
This is a standalone version, unmanaged.
The system is a windows server 2003, sp 2.
The symptoms are very similar to the ones described in this article-
http://www.sophos.com/support/knowledgebase/article/28841.html
The updates window displays "could not contact server".
Here are the entries from the updates log file-
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2228
Thread ID: 2684
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2228
Thread ID: 2684
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2228
Thread ID: 2684
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2228
Thread ID: 2684
Message: Downloading product Sophos AutoUpdate from server http://xxxxx/xxxxx/
Module: CIDUpdate
Process ID: 2228
Thread ID: 2684
Message: ERROR: Download of SAVXP failed from server http://xxxxxx/xxxxxx/
Module: CIDUpdate
Process ID: 2228
Thread ID: 2684
Message: Downloading product SAVXP from server http://xxxxxx/xxxxxx/
Module: CIDUpdate
Process ID: 2228
Thread ID: 2684
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 2228
Thread ID: 2684
I noted that in the article I referred to above, the number 3 under "what to do" suggests to check if the ALUpdate.exe appears in the task manager, when selecting "update now". I noticed it does not, on this system. I do have other working systems with the same version and configurations, and the ALUpdate.exe does appear in the task manager, when selecting "update now". I'm hoping this might be a useful clue. The article does not list a suggestion for what to do if it fails this particular test, it only describes the test.
Things I've already tried- uninstalling/reinstalling sophos and autoupdate, re entering the authentication credentials, verifying the system has access to the web site via ie, verifying the existance of the user account SophosSAUxxx0, checking/verifying the contents of the file 'TopLevelCatalogue.dat' as referred to in the above article, and copying over the contents of the directory C:\Program Files\Sophos\Autoupdate\Config from another working system.
If any more information is needed, let me know. I'm hoping this turns out to be a simple issue.
ITguy
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