This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Customising E-Mail messages from Update Manager

Hello,

In our environment we have a couple of remote offices where we have installed Update Manager to manage the remote endpoints. We also have a system with Update Manager at our head office. Each of these systems is configured to send emails back to our help desk when the various thresholds are exceeded.

Unfortunately, all of the messages come back exactly the same, for example, The number of out-of-date computers has exceeded the critical level. I can not find a way of indicating which Update Manager has initiated the message without logging on to each in turn.

Is there some way of modifying the text of the e-mails so that they can incorporate some identifying data, say the host name of the Update Manager in the subject, or something in th email body.

My thanks in advance for any help,

:1597


This thread was automatically locked due to age.
  • Hello,

    you're talking about SEC not only SUM, aren't you?

    (Right now) the messages can't be configured (neither Subject nor the body - if it exists at all). But - if your mail system permits you can give each management server it's own sender address (e.g. sec.office1@your.domain or sec.alert@office1.your.domain)

    Christian

    :1600
  • Morning,

    I haven't been able to test this solution as I don't have a standalone SUM installation.

    On one of your standalone SUM's, do a search within the %ProgramFiles%\Sophos folder for "EMLExp.xml".

    If you find this file, it contains a line as below:

    <Sender type='2' subtype='0'value='sophosalerts@yourcompany.co.uk'/>

    You could always customise this line on each SUM to be sumserver001@yourcompany.co.uk which would give you an idea of which server was generating the errors.

    My only doubt is that this file could be installed as part of Enterprise Console, rather than SUM, which would mean it may not be present on your SUM servers.

    Let me know how you get on.

    M

    :1602