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how to clean/delete an uncleanable virus

macoy

Some of my computers here have some uncleanable viruses/spyware. I have already did the full system scan on the affected computer also, after the full system scan I already restarted the computer. (the computer is installed with endpoint security 9 and is managed by enterprise console 4). Also I already updated the endpoint security 9 to its latest version but still to no avail I still receive the virus alert from enterprise console.

Every time I try resolve the alerts and errors on that specific computer that is infected by a virus it always shows that the virus is uncleanable.

How can I clean/delete this virus (Virus/spyware 'Troj/Gida-A') using sophos?

:1711


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    Hi Macoy,

    It sounds like you should contact Technical Support with this one, to be sure of getting a speedy resolution.

    Before calling or emailing, I'd suggest you take a look at the customer checklist article in the knowledgebase. It lists some of the information you'll be asked for when explaining your situation to the Support teams. It also gives you the contact information you'll need, as well as explaining how to submit a sample of the malware you've found, should that be necessary.

    Good luck.

    spike

    :1715
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  • 0

    Hi Macoy,

    It sounds like you should contact Technical Support with this one, to be sure of getting a speedy resolution.

    Before calling or emailing, I'd suggest you take a look at the customer checklist article in the knowledgebase. It lists some of the information you'll be asked for when explaining your situation to the Support teams. It also gives you the contact information you'll need, as well as explaining how to submit a sample of the malware you've found, should that be necessary.

    Good luck.

    spike

    :1715
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