Failed migration Update Manager

Hi All,

I am having problem with migrating our existing Sophos enterprise environment. Originally our sophos enterprise console version is 3.1 and is connected to the enterprise library with all the computers and policy configured inside the enterprise console. I wanted to update it to the latest Enterprise Console 4.0 and update manager.

When installing everything went fine. But after I log off the server as what the installation procedure suggest and when the time that Update manager should start migrating itself I always end up with this error.

"Failed to acquire product information required to migrate the EM Library settings to the update manager."

Please help me to sort this error out.

Thanks!