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Sophos Update manager not working

Fahdp

I have upgraded from Eneterprise Console 3.1 to 4. The migration of the EM Library settings failed. I have tried to manually create this, however I keep on getting timeout issues ( Timeout occured while trying to connect to specified address ) when I try and add the source. I have set the proxy, no joy.

So at the moment i am still using the EM library for updates. How can I get the update manager working properly??

:266


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    Hi all,

    We have been made aware of a few issues recently whereby customers have reported problems when trying to specify a source via a proxy requiring authentication. We have been working with customers individually up until now to try and pinpoint the characteristics of the issue and are due to publish a knowledgebase article on this issue shortly.

    We now have an understanding of the cause and are working on a revised version of Sophos Update Manager which we estimate will be made available in January.

    Fahdp - In your case you mentioned that you do not require any authentication through your proxy. Did you specify credentials in SUM for the proxy at any point in the past (even if you have subsequently removed them)?

    Best regards,

    Luke

    :294
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  • 0

    Hi all,

    We have been made aware of a few issues recently whereby customers have reported problems when trying to specify a source via a proxy requiring authentication. We have been working with customers individually up until now to try and pinpoint the characteristics of the issue and are due to publish a knowledgebase article on this issue shortly.

    We now have an understanding of the cause and are working on a revised version of Sophos Update Manager which we estimate will be made available in January.

    Fahdp - In your case you mentioned that you do not require any authentication through your proxy. Did you specify credentials in SUM for the proxy at any point in the past (even if you have subsequently removed them)?

    Best regards,

    Luke

    :294
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