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Sophos Update manager not working

Fahdp

I have upgraded from Eneterprise Console 3.1 to 4. The migration of the EM Library settings failed. I have tried to manually create this, however I keep on getting timeout issues ( Timeout occured while trying to connect to specified address ) when I try and add the source. I have set the proxy, no joy.

So at the moment i am still using the EM library for updates. How can I get the update manager working properly??

:266


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    In my Sophos EC, if I go to Update Manager, then edit the server there. Under sources It has the username/pass, then a proxy setting. I put the IP address and port in. Thats fine. When I OK it, it times out. I stilladd as source. Still IP is OK ( no http prefix yet ). When I close the Config Update Manager Wizars, then go back to sources and edit the Sophos source there, I see http:// has been added.

    Sophos havent provided me with a solution that works as yet ( told me I need to add url exceptions on firewall for certain Sophos addresses, which I can access without making exceptions so that doesnt apply) i.e traffic to their address is not being blocked by the firewall.

    Luckily I still have EM Library working, so that is updating it for me now. I wonder how many other ppl behind proxies and firewalls experience this!!

    :281
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  • 0

    In my Sophos EC, if I go to Update Manager, then edit the server there. Under sources It has the username/pass, then a proxy setting. I put the IP address and port in. Thats fine. When I OK it, it times out. I stilladd as source. Still IP is OK ( no http prefix yet ). When I close the Config Update Manager Wizars, then go back to sources and edit the Sophos source there, I see http:// has been added.

    Sophos havent provided me with a solution that works as yet ( told me I need to add url exceptions on firewall for certain Sophos addresses, which I can access without making exceptions so that doesnt apply) i.e traffic to their address is not being blocked by the firewall.

    Luckily I still have EM Library working, so that is updating it for me now. I wonder how many other ppl behind proxies and firewalls experience this!!

    :281
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