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Remote machines not reporting back to central AV server after upgrade

PhilBrock

OK, currently we have approx 100 remote serevrs all running a copy of EM library and servicing the clients on each site(v7.6/sec3). We are currently looking at consolidating these all to a central sec4 console and SAV9.5. We can do a push out (& upgrade from 7.6 to 9.5) from the central servers, but they don't appear to report back to the central servers. The console shows the machines with a little egg timer icon, the remote machines are showing as having Sophos installed and some of the settings pulled through, however it appears as if it doesn't pull all the settings/policies through until it can successfully call back (is this correct anyone?)


Any ideas anyone and thanks in advance

Phil

The message routing log on the server

22.07.2010 09:56:15 1BB4 I SOF: C:\Documents and Settings\All Users\Application Data/Sophos/Remote Management System/3/Router/Logs/Router-20100722-085615.log
22.07.2010 09:56:15 1BB4 I Sophos Messaging Router 3.2.0.2013 starting...
22.07.2010 09:56:15 1BB4 I Setting ACE_FD_SETSIZE to 20640
22.07.2010 09:56:15 1BB4 I Initializing CORBA...
22.07.2010 09:56:15 1BB4 I Setting connection cache limit to 20512
22.07.2010 09:56:15 1BB4 I Creating ORB runner with 16 threads
22.07.2010 09:56:15 1BB4 I This computer is part of the domain PRIMARIES
22.07.2010 09:56:15 1BB4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
22.07.2010 09:56:15 1BB4 E Unable to find service: ImR_Client_Adapter
22.07.2010 09:56:15 1BB4 I This router's IOR:
IOR: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
22.07.2010 09:56:15 1BB4 I Successfully validated this router's IOR
22.07.2010 09:56:15 1BB4 I Reading router table file
22.07.2010 09:56:15 1BB4 I Restoring logon for Router$PRI076CA113093:9005
22.07.2010 09:56:15 1BB4 I RouterTableEntry state (router, restoring): Router$PRI076CA113093:9005 is active consumer (will try to notify), active supplier
22.07.2010 09:56:15 1BB4 I Restoring logon for Router$PRI076CA113109:9003
22.07.2010 09:56:15 1BB4 I RouterTableEntry state (router, restoring): Router$PRI076CA113109:9003 is active consumer (will try to notify), active supplier
22.07.2010 09:56:15 1BB4 I Restoring logon for Router$PRI077CWL5:9045
22.07.2010 09:56:15 1BB4 I RouterTableEntry state (router, restoring): Router$PRI077CWL5:9045 is active consumer (will try to notify), active supplier

<several similar items cut>

22.07.2010 09:56:15 1BB4 I Restoring logon for Router$pri077cwl19:180024
22.07.2010 09:56:15 1BB4 I RouterTableEntry state (router, restoring): Router$pri077cwl19:180024 is active consumer (will try to notify), active supplier
22.07.2010 09:56:15 1BB4 I Host name: pri076dcfw
22.07.2010 09:56:15 1BB4 I Local IP addresses: 10.10.33.200 10.110.33.1 10.110.33.15 172.17.10.33
22.07.2010 09:56:15 1BB4 I Resolved name: pri076dcfw.primaries.bolton.sch.int
22.07.2010 09:56:15 1BB4 I Resolved alias/es:
22.07.2010 09:56:15 1BB4 I Resolved IP addresses: 10.10.33.200 10.110.33.1 10.110.33.15 172.17.10.33
22.07.2010 09:56:15 1BB4 I Resolved reverse names/aliases: pri076dcfw.primaries.bolton.sch.int
22.07.2010 09:56:15 1BB4 I Waiting for messages...
22.07.2010 09:56:15 1BB4 W RouterSystemCheck::getMaxUserPort(), value (65535) is too high, assuming 65534
22.07.2010 09:56:15 1BB4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 89, max number of user ports 64510
22.07.2010 09:56:16 1BBC I Client::LogonPushPush() successfully called back to client
22.07.2010 09:56:16 1BBC I Logged on Agent as a client
22.07.2010 09:56:16 1C1C I Routing to Agent: id=024807B0, origin=Router$pri076dcfw, dest=Router$pri076dcfw.Agent, type=EM-ClientLogon
22.07.2010 09:56:16 1C1C I Routing to EMLib: id=044807B0, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 09:56:16 1BFC I Sent message (id=024807B0) to Agent
22.07.2010 09:56:17 1BE8 I Client::LogonPushPush() successfully called back to client
22.07.2010 09:56:17 1BE8 I Logged on EM as a client
22.07.2010 09:56:17 1C1C I Routing to Agent: id=004807B1, origin=Router$pri076dcfw, dest=Router$pri076dcfw.Agent, type=EM-ClientLogon
22.07.2010 09:56:17 1C08 I Sent message (id=004807B1) to Agent
22.07.2010 09:56:17 1C1C I Received message for this router
22.07.2010 09:56:17 1C1C I EM-NotifyRouterUpdates originator Router$pri076dcfw.EM
22.07.2010 09:56:17 1C1C I Routing to EM: id=044807B1, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-NotifyRouterUpdates-Reply
22.07.2010 09:56:17 1C0C I Sent message (id=044807B1) to EM
22.07.2010 09:56:19 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl112855:9022 is active consumer (will try to notify), active supplier
22.07.2010 09:56:19 1BF0 I Logged on Router$pri076cl112855:9022 as a router
22.07.2010 09:56:19 1C1C I Routing to EM: id=004807B3, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:56:19 1C10 I Sent message (id=004807B3) to EM
22.07.2010 09:56:32 1BE8 I Logged on CM as a client
22.07.2010 09:56:32 1C1C I Routing to Agent: id=004807C0, origin=Router$pri076dcfw, dest=Router$pri076dcfw.Agent, type=EM-ClientLogon
22.07.2010 09:56:32 1BF8 I Sent message (id=004807C0) to Agent
22.07.2010 09:56:36 1C1C I Routing to EM: id=004807C4, origin=Router$pri076dcfw.Agent, dest=EM, type=EM-GetStatus-Reply
22.07.2010 09:56:36 1BFC I Sent message (id=004807C4) to EM
22.07.2010 09:56:49 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl112858:9032 is active consumer (will try to notify), active supplier
22.07.2010 09:56:49 1BF0 I Logged on Router$pri076cl112858:9032 as a router
22.07.2010 09:56:49 1C1C I Routing to EM: id=004807D1, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:56:49 1C04 I Sent message (id=004807D1) to EM
22.07.2010 09:57:07 1BF0 I Client::LogonPushPush() successfully called back to client
22.07.2010 09:57:07 1BF0 I Logged on EMLib as a client
22.07.2010 09:57:07 1C1C I Routing to Agent: id=004807E3, origin=Router$pri076dcfw, dest=Router$pri076dcfw.Agent, type=EM-ClientLogon
22.07.2010 09:57:07 1C0C I Sent message (id=044807B0) to EMLib
22.07.2010 09:57:07 1C10 I Sent message (id=004807E3) to Agent
22.07.2010 09:57:10 1C1C I Routing to EM: id=004807E5, origin=Router$pri076cl112858:9032.Agent, dest=EM, type=EM-GetStatus-Reply
22.07.2010 09:57:10 1C14 I Sent message (id=004807E5) to EM
22.07.2010 09:57:16 1C1C I Routing to EMLib: id=004807EC, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 09:57:16 1BF8 I Sent message (id=004807EC) to EMLib
22.07.2010 09:57:24 1BE0 I RouterTableEntry state (router, logging on): Router$pri076cl115930:180027 is active consumer (will try to notify), active supplier
22.07.2010 09:57:24 1BE0 I Writing router table file
22.07.2010 09:57:24 1BE0 I Logged on Router$pri076cl115930:180027 as a router
22.07.2010 09:57:24 1C1C I Routing to EM: id=004807F4, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:57:24 1C00 I Sent message (id=004807F4) to EM
22.07.2010 09:57:29 1BE0 I RouterTableEntry state (router, logging on): Router$dell131img:9030 is active consumer (will try to notify), active supplier
22.07.2010 09:57:29 1BE0 I Logged on Router$dell131img:9030 as a router
22.07.2010 09:57:29 1C1C I Routing to EM: id=004807F9, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:57:29 1C04 I Sent message (id=004807F9) to EM
22.07.2010 09:57:37 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl1112865:207024 is active consumer (will try to notify), active supplier
22.07.2010 09:57:37 1C1C I Routing to EM: id=00480801, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:57:37 1BF0 I Logged on Router$pri076cl1112865:207024 as a router
22.07.2010 09:57:37 1C0C I Sent message (id=00480801) to EM
22.07.2010 09:57:53 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl112863:9034 is active consumer (will try to notify), active supplier
22.07.2010 09:57:53 1BF0 I Logged on Router$pri076cl112863:9034 as a router
22.07.2010 09:57:53 1C1C I Routing to EM: id=00480811, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:57:53 1C14 I Sent message (id=00480811) to EM
22.07.2010 09:58:13 1BE0 I RouterTableEntry state (router, logging on): Router$dell131img:9027 is active consumer (will try to notify), active supplier
22.07.2010 09:58:13 1BE0 I Logged on Router$dell131img:9027 as a router
22.07.2010 09:58:13 1C1C I Routing to EM: id=00480825, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:13 1C00 I Sent message (id=00480825) to EM
22.07.2010 09:58:15 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl113800:99012 is active consumer (will try to notify), active supplier
22.07.2010 09:58:15 1BF0 I Logged on Router$pri076cl113800:99012 as a router
22.07.2010 09:58:15 1C1C I Routing to EM: id=00480827, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:15 1C04 I Sent message (id=00480827) to EM
22.07.2010 09:58:16 1C1C I Routing to EMLib: id=00480828, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 09:58:16 1C0C I Sent message (id=00480828) to EMLib
22.07.2010 09:58:27 1BE8 I RouterTableEntry state (router, logging on): Router$dell131img:9015 is active consumer (will try to notify), active supplier
22.07.2010 09:58:27 1BE8 I Writing router table file
22.07.2010 09:58:27 1BE8 I Logged on Router$dell131img:9015 as a router
22.07.2010 09:58:27 1C1C I Routing to EM: id=00480833, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:27 1C10 I Sent message (id=00480833) to EM
22.07.2010 09:58:45 1BF0 I RouterTableEntry state (router, logging on): Router$pri076cl112869:9013 is active consumer (will try to notify), active supplier
22.07.2010 09:58:45 1BF0 I Logged on Router$pri076cl112869:9013 as a router
22.07.2010 09:58:45 1C1C I Routing to EM: id=00480845, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:45 1BF8 I Sent message (id=00480845) to EM
22.07.2010 09:58:46 1BE8 I RouterTableEntry state (router, logging on): Router$pri076cl113823:45025 is active consumer (will try to notify), active supplier
22.07.2010 09:58:46 1C1C I Routing to EM: id=00480846, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:46 1BE8 I Logged on Router$pri076cl113823:45025 as a router
22.07.2010 09:58:47 1BFC I Sent message (id=00480846) to EM
22.07.2010 09:58:53 1BE8 I RouterTableEntry state (router, logging on): Router$pri076cl113820:45022 is active consumer (will try to notify), active supplier
22.07.2010 09:58:53 1BE8 I Logged on Router$pri076cl113820:45022 as a router
22.07.2010 09:58:53 1C1C I Routing to EM: id=0048084D, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:58:53 1C08 I Sent message (id=0048084D) to EM
22.07.2010 09:59:16 1C1C I Routing to EMLib: id=00480864, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 09:59:16 1C10 I Sent message (id=00480864) to EMLib
22.07.2010 09:59:18 1BE8 I RouterTableEntry state (router, logging on): Router$dell131img:9037 is active consumer (will try to notify), active supplier
22.07.2010 09:59:18 1C1C I Routing to EM: id=00480866, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:59:18 1BE8 I Logged on Router$dell131img:9037 as a router
22.07.2010 09:59:18 1C14 I Sent message (id=00480866) to EM
22.07.2010 09:59:27 1BE0 I RouterTableEntry state (router, logging on): Router$pri076cl113799:45029 is active consumer (will try to notify), active supplier
22.07.2010 09:59:27 1BE0 I Writing router table file
22.07.2010 09:59:27 1BE0 I Logged on Router$pri076cl113799:45029 as a router
22.07.2010 09:59:27 1C1C I Routing to EM: id=0048086F, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 09:59:27 1C00 I Sent message (id=0048086F) to EM
22.07.2010 10:00:16 1C1C I Routing to EMLib: id=004808A0, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 10:00:16 1C04 I Sent message (id=004808A0) to EMLib
22.07.2010 10:00:38 1BE0 I RouterTableEntry state (router, logging on): Router$pri076cl112844:9035 is active consumer (will try to notify), active supplier
22.07.2010 10:00:38 1BE0 I Writing router table file
22.07.2010 10:00:38 1BE0 I Logged on Router$pri076cl112844:9035 as a router
22.07.2010 10:00:38 1C1C I Routing to EM: id=004808B6, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 10:00:38 1C08 I Sent message (id=004808B6) to EM
22.07.2010 10:01:16 1C1C I Routing to EMLib: id=004808DC, origin=Router$pri076dcfw.Agent, dest=:.EMLib, type=EM-NoOp
22.07.2010 10:01:16 1C10 I Sent message (id=004808DC) to EMLib
22.07.2010 10:01:18 1BE0 I RouterTableEntry state (router, logging on): Router$pri076cl112867:9039 is active consumer (will try to notify), active supplier
22.07.2010 10:01:18 1BE0 I Logged on Router$pri076cl112867:9039 as a router
22.07.2010 10:01:18 1C1C I Routing to EM: id=004808DE, origin=Router$pri076dcfw, dest=Router$pri076dcfw.EM, type=EM-RouterLogon
22.07.2010 10:01:18 1C14 I Sent message (id=004808DE) to EM

:4065


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  • 0

    Hello Phil,

    first I'd like to know if I did understand you correctly. So you have a plethora of servers running SEC3 and they all serve a certain number of clients (how many? BTW). And you want to manage all of them from a "handful" of central servers?

    Do all your servers use the same certificate? If not, the client's RMS will not connect to the new server. You should check the Network Communication Report (from the Sophos program group) for problems. What does it say?

    Christian

    :4066
Reply
  • 0

    Hello Phil,

    first I'd like to know if I did understand you correctly. So you have a plethora of servers running SEC3 and they all serve a certain number of clients (how many? BTW). And you want to manage all of them from a "handful" of central servers?

    Do all your servers use the same certificate? If not, the client's RMS will not connect to the new server. You should check the Network Communication Report (from the Sophos program group) for problems. What does it say?

    Christian

    :4066
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