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Scanning error message

BUKtrj

Good morning,

I've noticed over the last few week the below message keeps popping up, i've tried a search but found nothing.

Virus/ spyware detected

Mal/Generic-S

Event Decode Unavailable (Event Number: "-532873130" Message Code: "SAVXP.3762094166" Inserts: "","","","","") [0xe03d0056]

Running Sophos Enterprise Console 5.2.1 R2 on Server 2012 R2

Any help appreciated.

:50974


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  • 0

    Hello "all",

    the message is The on-access driver failed to determine the name for a file (Der On-Access-Treiber konnte den Namen für eine Datei nicht ermitteln). - you'll find it in the endpoint's SAV.txt. Likely nothing to worry about (unless it happens frequently).

    As for the decoding error - it has perhaps already been corrected.

    Christian

    :52535
  • 0 in reply to QC
    Is there perhaps a KB article on this or more information on how it's resolved or why it's occuring? I at this time have 4 machines that have this error.
  • 0 in reply to AdrecDeRue

    Hello AdrecDeRue,

    which of the errors are you referring to by it? There are two:

    1. Event Decode Unavailable - this is en error in SEC, the culprit is, I think, SavRes.dll in ...\Enterprise Console\SavProviders\XP\ which doesn't have an entry (i.e. a corresponding message) for error code 0xe03d0056 sent by the endpoint
    2. failed to determine the name - this is an error raised in the file system filter driver. As there is a specific message it's not totally unexpected, but don't ask me about the underlying cause or whether this signifies something to investigate further (likely not, but I might be wrong)

    1) is a minor bug (or flaw) in SEC, 2) might justify an explaining article. For both perhaps your best course of action is to make the query "official" using the Submit Query form.

    Christian

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  • 0 in reply to AdrecDeRue

    Hello AdrecDeRue,

    which of the errors are you referring to by it? There are two:

    1. Event Decode Unavailable - this is en error in SEC, the culprit is, I think, SavRes.dll in ...\Enterprise Console\SavProviders\XP\ which doesn't have an entry (i.e. a corresponding message) for error code 0xe03d0056 sent by the endpoint
    2. failed to determine the name - this is an error raised in the file system filter driver. As there is a specific message it's not totally unexpected, but don't ask me about the underlying cause or whether this signifies something to investigate further (likely not, but I might be wrong)

    1) is a minor bug (or flaw) in SEC, 2) might justify an explaining article. For both perhaps your best course of action is to make the query "official" using the Submit Query form.

    Christian

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