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Anti-Virus Does Not Remember Authorised Software

DarthGazak

Hello,

I have Sophos Anti-Virus 7.6.19 installed on my Windows 7 32 bit machine. When performing an initial scan, Sophos identified two security threats; both were programs that I trust and use regularly, so I authorised them in the Sophos interface. The programs are PunkBuster (Anti-cheat software used with online gaming) and ShellExView.

Every time I load Bad Company 2, a game which uses PunkBuster, Sophos declares that it has found and quarantined a threat, despite my attempts to authorise it. This makes my game run incredibly slowly until I open the Sophos interface and authorise it again, and the problem is gone until i close the game and create a new instance. Neither Sophos nor ShellExView are in the list of authorised programs, so for some reason Sophos does not remember that I have allowed them.

Does anyone have any idea how to solve this issue?

Thanks in advance, Darth Gazak

:2980


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    The only entries in the add/remove program list are Sophos Anti Virus and Sophos Auto Update. I think this means it is an independant installation. You are correct, it is being flagged as a PUA (Both troublesome programs are) I have tried adding them to all authorisation lists, to no avail. I'm beginning to think this has something to do with Windows 7's complicated user control/admin rights, but I am full admin on this system and have taken measures to disable any sort of user control. I am going to uninstall the software and re-install to see if this has any effect.

    :3011
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  • 0

    The only entries in the add/remove program list are Sophos Anti Virus and Sophos Auto Update. I think this means it is an independant installation. You are correct, it is being flagged as a PUA (Both troublesome programs are) I have tried adding them to all authorisation lists, to no avail. I'm beginning to think this has something to do with Windows 7's complicated user control/admin rights, but I am full admin on this system and have taken measures to disable any sort of user control. I am going to uninstall the software and re-install to see if this has any effect.

    :3011
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