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Anti-Virus Does Not Remember Authorised Software

DarthGazak

Hello,

I have Sophos Anti-Virus 7.6.19 installed on my Windows 7 32 bit machine. When performing an initial scan, Sophos identified two security threats; both were programs that I trust and use regularly, so I authorised them in the Sophos interface. The programs are PunkBuster (Anti-cheat software used with online gaming) and ShellExView.

Every time I load Bad Company 2, a game which uses PunkBuster, Sophos declares that it has found and quarantined a threat, despite my attempts to authorise it. This makes my game run incredibly slowly until I open the Sophos interface and authorise it again, and the problem is gone until i close the game and create a new instance. Neither Sophos nor ShellExView are in the list of authorised programs, so for some reason Sophos does not remember that I have allowed them.

Does anyone have any idea how to solve this issue?

Thanks in advance, Darth Gazak

:2980


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    Hi A_K,

    I'm not sure of the difference between managed and standalone installs, but I'll describe the scenario. Sophos is offered free of charge to students at my university, provided as a download. The file is not an executable nor a Windows installer, rather a batch file which I assume re-structures the AV to fit my system. The batch file is accompanied by two data folders, which i again assume is the data required for re-structuring. Executing the batch file seems to have installed Sophos as normal, as I have the shield in the notification area and I'm able to update successfully. 

    I can authorise PunkBuster from Sophos when I execute Battlefield, and it works fine. But on a seperate instance of Battlefield, I am required to authorise it again, despite instructing sophos to clear the program. The same happenes when I run ShellExView; I can authorise it and the program runs correctly, but closing and re-opening requires another authorisation.

    I hope the extra detail is sufficient, if not I can take screenshots of the Sophos installation directory so you can identify the nature of the installation. I admit the problem is not terribly significant, but it is rather irritating and quite perplexing.

    Thanks again.

    :2995
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  • 0

    Hi A_K,

    I'm not sure of the difference between managed and standalone installs, but I'll describe the scenario. Sophos is offered free of charge to students at my university, provided as a download. The file is not an executable nor a Windows installer, rather a batch file which I assume re-structures the AV to fit my system. The batch file is accompanied by two data folders, which i again assume is the data required for re-structuring. Executing the batch file seems to have installed Sophos as normal, as I have the shield in the notification area and I'm able to update successfully. 

    I can authorise PunkBuster from Sophos when I execute Battlefield, and it works fine. But on a seperate instance of Battlefield, I am required to authorise it again, despite instructing sophos to clear the program. The same happenes when I run ShellExView; I can authorise it and the program runs correctly, but closing and re-opening requires another authorisation.

    I hope the extra detail is sufficient, if not I can take screenshots of the Sophos installation directory so you can identify the nature of the installation. I admit the problem is not terribly significant, but it is rather irritating and quite perplexing.

    Thanks again.

    :2995
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