Hi all,
we unfortunately encounter the following situtaion on several of our PCs:
in the Enterprise Console we see several PCs with Update-Error saying that SAVXP could not have been installed, the MSI could not have been executed (translated from the original German error-meesage).
The Anti Virus Major Install Log displays the following:
MSI (s) (30:88) [08:37:59:478]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIFD91.tmp, Entrypoint: UpdateSAVI
MSI (s) (30:18) [08:37:59:944]: Executing op: ActionStart(Name=SetFolderPermissions,,)
MSI (s) (30:18) [08:37:59:945]: Executing op: CustomActionSchedule(Action=SetFolderPermissions,ActionType=1025,Source=BinaryData,Target=SetFolderPermissions,CustomActionData=C:\Program Files (x86)\Sophos\Sophos Anti-Virus\)
MSI (s) (30:6C) [08:37:59:946]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIFF66.tmp, Entrypoint: SetFolderPermissions
CustomAction SetFolderPermissions returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (30:18) [08:37:59:957]: User policy value 'DisableRollback' is 0
MSI (s) (30:18) [08:37:59:957]: Machine policy value 'DisableRollback' is 0
Action ended 8:37:59: InstallFinalize. Return value 3.
The Custom Actions Log displays:
2014-03-10 08:37:59 SetFolderPermissions: Action started
2014-03-10 08:37:59 SetFolderPermissions: AddSpecifiedPermissionsToKey Unable to open registry key Software\Sophos\SAVService\PP (00000002)
2014-03-10 08:37:59 SetFolderPermissions: Add permissions to SavService\PP failed (0x80070002)
2014-03-10 08:37:59 SetFolderPermissions: Action failed
I've searched the internet a long time but couldn't find any hints.
Any help is apreciated.
BR,
Michael
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