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Tamper Protection greyed out

AMS_User

Hi All,

We are in the process of rolling out Sophos Antivirus in our company.

One of our users is complaining he can no longer connect USB devices like iPhones and Cameras.

We've just installed Sophos on his PC and Device Control is not enabled.

To confirm it was Sophos I wanted to disable it.  However the Authenticate User option is disabled!

How do I disable Sophos on an end-users PC.

Many thanks

:47938


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  • 0

    Hi all,

    this is an old post but maybe this info would be useful for someone else: to enable the "authenticate user" to manage tamper protection on a user's machine you should add the user inside the local SophosAdministrator Group.

     

    cheers,

    alberto.

  • 0 in reply to albertotroisi

    I am looking to have the "Authenticate User" option accessible no matter who is logged into the workstation. Only the admins have the TP password, so even if a user would click Authenticate User, they would be prompted to enter the TP password; which they would not have.

    I have added myself to the SophosAdministrator Group and I still do not have the option to click Authenticate User, even after many forced gpupdates and restarts.

    So... what is the best way to accomplish to have Authenticate User as a CLICKABLE option for ALL users within our domain that have Sophos installed?

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  • 0 in reply to albertotroisi

    I am looking to have the "Authenticate User" option accessible no matter who is logged into the workstation. Only the admins have the TP password, so even if a user would click Authenticate User, they would be prompted to enter the TP password; which they would not have.

    I have added myself to the SophosAdministrator Group and I still do not have the option to click Authenticate User, even after many forced gpupdates and restarts.

    So... what is the best way to accomplish to have Authenticate User as a CLICKABLE option for ALL users within our domain that have Sophos installed?

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