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Sophos Anti-Virus failing to update Virus Definitions

MG30

Hi,

We have a Server that Runs Windows Server 2003 SBS SP2 which runs Sophos Anti Virus. We just noticed a couple of days ago that the last definition update was done 16/04/2010. I looked at the logs and get this errors.

The "\\SERVER\Sophos" library update task has failed. INDEX 0x8000ffff
Update failed. Parent could not be accessed. Check the parent address/path and access settings. INDEX 0x8000ffff
Could not read the EM Library database. MCID 0x80040407
Failed to make a connection. VFS 0x80040407
The requested name is valid, but no data of the requested type was found.
Failed to make a connection. VFS 0x80040407
The requested name is valid, but no data of the requested type was found.
Could not open requested resource "/update/index/db.inf".  VFS 0x80040403
The requested name is valid, but no data of the requested type was found.

Thanks,

:2902


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    Hello

    The subject is misleading: From the messages I assume it's about EM Library - not Sophos Anti-Virus. Which version?

    As no updates take place this is critical. Did you (try to) restart the Sophos Enterprise Manager Scheduler service? If the problem persists I'd call support immediately.

    Christian

    :2910
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  • 0

    Hello

    The subject is misleading: From the messages I assume it's about EM Library - not Sophos Anti-Virus. Which version?

    As no updates take place this is critical. Did you (try to) restart the Sophos Enterprise Manager Scheduler service? If the problem persists I'd call support immediately.

    Christian

    :2910
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