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Sophos installation problem

Khalid-IT

I am having problem with installation. installation is stopped after running its setup. i hv found following errors in Sophos ES setup.log

11/24/2009,12:23:15 PM,Information,Verified that contents of CID C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\sophosa match the manifest file,
11/24/2009,12:23:15 PM,Information,Running the Removal tool.,
11/24/2009,12:23:17 PM,Information,Return Code 16 from Removal tool.,
11/24/2009,12:23:17 PM,ERROR,Cancelled Sophos installation because existing third-party security software could not be uninstalled,

can someone help me....

:108


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    Hi,

    Have a look for the file avremove.log.  It should be in the installing users temp directory (%temp% if you're logged on as that same user now), this should detail the product found.  I would then suggest locating the application in Add or Remove programs and removing it.  If it doesn't exist there.  Take a look in the registry key: HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall.  Locate the Key representing the product and look for a UninstallString value.  You can typically just run this, more than likely it will be a msiexec command.

    Thanks.

    :110
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  • 0

    Hi,

    Have a look for the file avremove.log.  It should be in the installing users temp directory (%temp% if you're logged on as that same user now), this should detail the product found.  I would then suggest locating the application in Add or Remove programs and removing it.  If it doesn't exist there.  Take a look in the registry key: HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall.  Locate the Key representing the product and look for a UninstallString value.  You can typically just run this, more than likely it will be a msiexec command.

    Thanks.

    :110
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