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Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

:34207



[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
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  • 0

    It could be that i have bad vibes

    I don't think that I get special treatment - admittedly over time there were two techs with potential for improvement, one I haven't contact with for quite some time and the other one has definitely changed for the better. Maybe I'm just asking the right questions :smileyvery-happy:

    it always depends what issue and which component

    That's not unlikely. I've been in the business for more than 30 years - there are situations where you just can't give a meaningful (or honest) answer.

    Christian

    :34397
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  • 0

    It could be that i have bad vibes

    I don't think that I get special treatment - admittedly over time there were two techs with potential for improvement, one I haven't contact with for quite some time and the other one has definitely changed for the better. Maybe I'm just asking the right questions :smileyvery-happy:

    it always depends what issue and which component

    That's not unlikely. I've been in the business for more than 30 years - there are situations where you just can't give a meaningful (or honest) answer.

    Christian

    :34397
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