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Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

:34207



[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
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    We are evaluating the Sophos software as an option to replace our current anti-virus.  So far, Sophos support has been some of the worst I've come across in the 20 years I've been in the business.

    I first called in and waited about an hour on the phone and finally gave up and used their call-back option.  It was about 4 days later before someone called back.  The message they left me was a suggestion that I e-mail their support team.

    I then sent an e-mail to them with my question in it.  It has been 4 days again and I haven't heard back from them.

    Horrible support!

    :34333
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  • 0

    We are evaluating the Sophos software as an option to replace our current anti-virus.  So far, Sophos support has been some of the worst I've come across in the 20 years I've been in the business.

    I first called in and waited about an hour on the phone and finally gave up and used their call-back option.  It was about 4 days later before someone called back.  The message they left me was a suggestion that I e-mail their support team.

    I then sent an e-mail to them with my question in it.  It has been 4 days again and I haven't heard back from them.

    Horrible support!

    :34333
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